Problems using latest software with Kensington Universal Docking station (sd400v)

[Sitan]

Originally Posted by Wim

Hi

The Kensington Universal Docking station is a special case, as it contains auto install. The Auto install is not actually directly supported by the latest DisplayLink software.

If you have a dock with auto install and you want to use the latest software, then follow these steps:

1. Make sure all DisplayLink software is uninstalled.
2. Either download the latest dock software from the Kensington website or install the older software from the auto install of the dock. Go here and search for the "sd400v".
3. For Windows Vista or Windows 7, it is recommended to use the latest software. Once the Kensington specific driver is installed, you can download the latest DisplayLink software and upgrade to the latest version. For Windows XP, it is recommended to stick with the version from the Kensington website.

Wim

This does not work for win 7 64 bit. but i have the solution.
unplug usb to docking station and leave disconnected for the time being.
Make sure you have a connection to the internet and your firewall allows for internet downloads.
Next
uninstall displaylink and kensington software correctly in control panel , then reboot.
Next down load the latest displaylink software only from this website and run the install.
reboot PC ( just so it loads correctly) or if your confident it loaded now plug in the switched on Kensington docking station using the USB to the PC.
Wait for windows to look for it using windows updater. This can take several minutes so dont panic
when it is complete the pc will tell you or alternatively watch it being loaded by clicking on the pc has found new hardware box that comes up at the bottom of the screen.
note display will flash from time to time as it loads the kensington hardware and software that it found.
at the end click and close the completed box if you have it. your done.
click on the hidden icon triangle on the bottom tool bar and you will see the new box like displaylink symbol. your ready then to go and play. .
this took me a day to sort out as the information from kensington is incorrect.
Si

[badbob001]

I have the Kensington SD400v (part K33926, model M01065) and it seems to only work with the built-in 5.0 drivers. If I install the official DisplayLink drivers or even the official Kensington 6.x or 7.x drivers, I lose my display. I've tried this on two XP SP3 computers with the same results. I need newer drivers because the 5.0 drivers don't work well with standby.

When it is working on the 5.0 drivers, I see these two Display Adapters in Device Manager:

• DisplayLink Graphics Adapter
• DisplayLink Mirror Adapter

If I install either the newer DisplayLink or Kensington drivers, the Mirror Adapter remains, but the DisplayLink Graphics Adapter disappears and I lose my display. To get back to the working 5.0 drivers, I have to uninstall the DisplayLink software from Control Panel, reboot, and let the built-in 5.0 drivers install.

The DisplayLink knowledgebase has an article on how to install the latest drivers for the SD400v:

1. Disconnect Dock
2. Install latest Kensington drivers
3. Install newer DisplayLink drivers
4. Connect Dock

This doesn't work for me because:

• Available 6.x and 7.x Kensington drivers do not work (DisplayLink Graphics Adapter is not installed)
• Installing the DisplayLink drivers by itself or after the Kensington drivers still do not restore the DisplayLink Graphics Adapter.

Any ideas?

[spittdogg]

I have the K33926 and windows 7, and also have the exact same problem as badbob001. If anyone has discovered a fix, please do help.

Thx

[andrewgill]

Hi

I was excited to see a possible solution, but the thread http://displaylink.com/support/ticket.php?id=322 talks about version 5.5 and only 5.6 is available to download


Where can I get version 5.5?

thanks

andrew

[badbob001]

You can get the Kensington 5.5 driver here:
http://accoblobstorageus.blob.core.w...c38c3fdef5.zip

This link is no longer listed on the Kensington website, but if you compare the URL for the currently listed (and non-working) drivers, you'll see that it's to the same host.

I had found version 5.5 of the Kensington drivers after I had posted my issue and didn't think about re-trying the knowledgebase article with that specific driver. But I just did and it seems to work. This procedure did not work with the built-in 5.0 kensington drivers nor the 5.6 display drivers.

The only strangeness was that after I installed the Kensington 5.5 drivers and then the latest Displaylink 7.1M0 drivers, and plugged in the dock, it did not invoke the built-in setup nor did I see the built-in drive letter appear. Also on the screen was this dialog window asking for the displaylink setup disk. If you click ok on the window, it'll show you that it's looking for the driver for the DisplayLink Composite USB Bus Driver, specially the file dlcdbus.sys.

I had saved the built-in 5.0 setup.exe from before and ran that and it invoked the lan component setup and then reported that everything is up to date, but the video portion was still not working.

I did a search for dlcdbus.sys and found a copy in
C:\WINDOWS\system32\DRVSTORE\dlcdbus_8F55BFBB77D22 88F9E2CD415B041481C9BB5A65E\i386

I point the dialog window to the above location and now everything seems to work! It seems that this 'DisplayLink Composite USB Bus Driver' may be the missing link in the pure DisplayLink drivers.

Not 100% sure how this mixture of 5.0, 5.5, and 7.1 is managing to work, but here is what I see in Device Manager:

Display Adapters:
DisplayLink Graphics Adapter: 9/22/2011 6.12.10.601
DisplayLink Mirror Adapter: 10/3/2009 6.13.10.501

Universal Serial Bus Controllers:
DisplayLink Composite USB Bus Driver: 1/22/2010 5.3.23132.0

USB Display Adapters:
Kensington Universal Notebook Docking Station with VGA/DVI and Ethernet: 9/4/2012 7.0.41409.0

Can someone confirm if these driver version numbers are consistent with DisplayLink 7.1M0?

[fmacloud]

I'm trying to get the sd400v running on a Win 8 Lenovo T430u Notebook.

And after checking some posts I'm confussed if this is even possible. According to a post in the beta area it won't be possible due to the auto-install feature.

Checking the latest drivers from Kensington (Version: 7.0.43660.0
Dec 06, 2012) the release note tells me that they support Win 8. But after installing the drivers I get an error saying "unsupported office dock (sd400v)".

Did someone manage to get the sd400v running with Win 8?

Thanks in advance

[DynamicDave]

I also get the error message "unsupported office dock (sd400v)". This is weird, since it's only is a pass-through of video i believe. So it should work. Has anyone got it to work under Windows 8?

[Wim]

The sd400v is not supported on Windows 8. Kensington do have other docks (without auto install) that are supported on Windows 8, with our latest software, and the latest DisplayLink software can be used on earlier OSes using the installation trick of installing an earlier version first.

But there is a hard coded check in the software to show the warning that the sd400v is not supported on Windows 8. It will not work no matter how hard you try I'm afraid.

Wim