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Old 10-11-2016, 04:18 PM   #1
deonsmt
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Originally Posted by deonsmt View Post
Hi Alban, files are attached
Attachment 2926

Attachment 2927

Thanks
Deon
Hi Alban, any thoughts? There is a definite problem with all OpenGL apps. Onshape.com for example is virtually unusable on the Displaylink monitors. On the primary laptop screen, things work in real-time when the display link hub is disconnected.

Deon
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Old 10-11-2016, 09:58 PM   #2
AlbanRampon
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Hi Deon,

I was trying to get the software from them to get a repro for debugging. After providing me with a link which doesn't work as it's a login wall, a "technical manager" told me to get lost: I'm so not only supposed to magically have the software but I'm also expected to already know how to use it to create a 3D model.
I'm highly unimpressed.

Regards,
Alban
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Old 10-11-2016, 10:33 PM   #3
deonsmt
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Quote:
Originally Posted by AlbanRampon View Post
Hi Deon,

I was trying to get the software from them to get a repro for debugging. After providing me with a link which doesn't work as it's a login wall, a "technical manager" told me to get lost: I'm so not only supposed to magically have the software but I'm also expected to already know how to use it to create a 3D model.
I'm highly unimpressed.

Regards,
Alban
Hi Alban, customer support has never been very good over there! However, I ran into another app that is freely downloadable that has a very similar problem. Designspark PCB. Whenever you try to display a 3D image of the circuit board on a DisplayLink monitor, the system bogs down completely. You can download the software from here: https://www.rs-online.com/designspar...rical-software

Registration is free as is use of the software. When you open the software, a default circuit board is loaded. Click on the .PCB tab and then choose 3D from the menu. The 3D view will eventually display but interaction with it is painfully slow. Rotate or pan the model to see what I mean. This software definitely used to work in realtime before this latest driver update.
Software works fine on a non-displaylink monitor. Since all my work is 3D related, and it all used to work just fine on my displaylink monitors, it is definitely related to the driver update. I now have to do everything on my laptop screen. This is the only way to work in realtime!

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Deon
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Old 10-12-2016, 11:06 AM   #4
cml
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Default same problem here!

I could work with my Lenovo carbon x1 + Lenovo ThinkPad USB3.0 Dock (0A33971)
and DisplayLink until the Windows 10 Anniversary came along. Everything is fine, if I only use my build-in-display. If I try to use my external monitors, I get this log:
[INFO ] Kivy: v1.9.0
[INFO ] Python: v2.7.9 (default, Dec 10 2014, 12:28:03) [MSC v.1500 64 bit (AMD64)]
[INFO ] Factory: 173 symbols loaded
[INFO ] Image: Providers: img_tex, img_dds, img_gif, img_sdl2, img_pil (img_ffpyplayer ignored)
[INFO ] OSC: using <thread> for socket
[INFO ] Window: Provider: sdl2
[INFO ] GL: GLEW initialization succeeded
[INFO ] GL: OpenGL version <1.1.0>
[INFO ] GL: OpenGL vendor <Microsoft Corporation>
[INFO ] GL: OpenGL renderer <GDI Generic>
[INFO ] GL: OpenGL parsed version: 1, 1
[CRITICAL ] GL: Minimum required OpenGL version (2.0) NOT found!
OpenGL version detected: 1.1
Version: 1.1.0
Vendor: Microsoft Corporation
Renderer: GDI Generic
Try upgrading your graphics drivers and/or your graphics hardware in case of problems.
The application will leave now.

Now I downgraded to the previous Windows 10 build and everything works again. I'm only afraid looking in the near future (<4 month), when Windows 10 Anniversary is unavoidable!
I'm hoping, there will be a solution soon.

kind regards
Carsten

Last edited by cml; 10-12-2016 at 12:54 PM.
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Old 10-12-2016, 01:50 PM   #5
AlbanRampon
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Hello Carsten, and all,

I have a question.
When you boot, what display is the primary?
If going through the Indirect Display engine, could you please try to make the laptop monitor primary, then reboot and see if it changes the behaviour?
We have a suspicion that the graphics adapter may be enumerated in a different order and therefore you won't have the "Microsoft Corporation 1.1.0" first.

I'd welcome your feedback on this as it would help get this fixed... We don't really have control over what the OS lists as cards, and you've stated that what the capability returned does not look to be from DisplayLink driver.

Kind regards,
Alban
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Old 10-12-2016, 02:07 PM   #6
cml
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mhm - I would like to, but I don't know, if I can be of any help anymore, since I downgraded win10 and got therefore OpenGL V.4 support back - see actual log:
[INFO ] [Window ] Provider: sdl2
[INFO ] [GL ] GLEW initialization succeeded
[INFO ] [GL ] OpenGL version <4.0.0 - Build 10.18.10.4358>
[INFO ] [GL ] OpenGL vendor <Intel>
[INFO ] [GL ] OpenGL renderer <Intel(R) HD Graphics 4000>
[INFO ] [GL ] OpenGL parsed version: 4, 0
[INFO ] [GL ] Shading version <4.00 - Build 10.18.10.4358>
[INFO ] [GL ] Texture max size <16384>
[INFO ] [GL ] Texture max units <16>
[INFO ] [Window ] auto add sdl2 input provider
... so for now the problem is gone.
(Besides I didn't completely understand, how to make "laptop monitor primary".)

Last edited by cml; 10-12-2016 at 02:13 PM.
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Old 10-12-2016, 02:38 PM   #7
deonsmt
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Quote:
Originally Posted by AlbanRampon View Post
Hello Carsten, and all,

I have a question.
When you boot, what display is the primary?
If going through the Indirect Display engine, could you please try to make the laptop monitor primary, then reboot and see if it changes the behaviour?
We have a suspicion that the graphics adapter may be enumerated in a different order and therefore you won't have the "Microsoft Corporation 1.1.0" first.

I'd welcome your feedback on this as it would help get this fixed... We don't really have control over what the OS lists as cards, and you've stated that what the capability returned does not look to be from DisplayLink driver.

Kind regards,
Alban
Hi Alban, what I have tried is to boot the laptop without Displaylink connected. Then after I log in, I connect the displaylink hub to the laptop. After a bit of initialization, the display link monitors display content and the laptop display switches off. Now if I run any openGL app, the problem of everything being incredibly slow reoccurs, and XYZWare again reports OpenGL 1.

Regards
Deon
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Old 10-12-2016, 05:22 PM   #8
AlbanRampon
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Good afternoon,

The primary monitor is the one with the system tray icons.
To change the primary monitor, simply right-click on the desktop, then select Display settings, then click on the monitor you wish to make primary, then tick the box "Make this my main display", then click Apply.

Deon,
On Windows 10 Anniversary Update, when no DisplayLink chip is connected, there is nothing from DisplayLink running. However, the Windows OS part of the logic doing the indirectly connected display is still there and is always running.
Just now, I'm looking for an OpenGL basic application to do the test on my machine.

Kind regards,
Alban
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Old 12-13-2017, 12:31 PM   #9
Valemir
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Hi there, I am having the same issue exactly but with more software:
1. SolidWorks
2. CURA
3. Google Sketchup
4. Altium Designer

Please advise, what should i do?
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Old 12-14-2017, 03:25 PM   #10
AlbanRampon
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Hello,

We've updated the FAQ but not this thread.
Intel recognised and fixed their bug.

The first fixed driver is https://downloadcenter.intel.com/dow...-Windows-15-60

Kind regards,
Alban
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Where to download the latest DisplayLink drivers
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