Win 10 AU, DisplayLink 8.0M3, and Chrome Issue

Trekari · 11-14-2016, 03:31 PM

No updates?

This is still an ongoing problem.

Roy1548751586545 · 11-20-2016, 07:37 PM

I will say I am having the same issue. I am using two adapters with Windows 10 and have stuttering and high cpu usage.

Trekari · 11-27-2016, 06:56 PM

I've posted my system information/log as you requested, and absolutely no help has been offered.

This problem has not been resolved. Neither you, nor Google seem to give a shit about it. The least you could do is look through the information you specifically asked for, and determine if it is a problem on your end, or if you need to contact Google and cooperate with them on getting this resolved.

Completely ignoring the issue is not something which makes me desire to recommend any Displaylink devices in the future.

AlbanRampon · 11-29-2016, 12:18 PM

Hello,

Thank you for your patience whilst I was on holidays.

We don't have a reproduction at this stage and you are the unique person who reported this Netflix issue until last week when Roy chipped in so I have not been able to have this prioritised before I left... And you have a straight forward way of making it work. This has nothing to do with not caring!

You indicated everything is peachy with Microsoft Edge and I've already stated our driver is not application aware...
I don't understand why you prefer getting angry with having it stutter on Google Chrome rather than having it smooth on Microsoft Edge.
Would you care to explain why you don't use Edge for now to watch films?

Regards,
Alban

Trekari · 11-29-2016, 07:03 PM

Because Chrome is the browser I prefer to use. Why should I have to use software I do not care for in order to avoid a problem which should instead be addressed and corrected?

Someone is responsible for this malfunction - either you guys, Google, or Microsoft, and thus far nobody has accepted responsibility or issued a fix. I can't even get someone on the Google product forums to pay attention at all, so the only way I see this getting resolved is if you guys get in touch with Google (or Microsoft) and tell them there's a problem which needs correcting.

I'm upset because this isn't the first time there's been a major issue with my Displaylink device, and it only happened after a forced upgrade from Microsoft to Windows 10 AU, and I'm sick of having hardware/software issues forced upon me and having to sit around and hope that enough people have the issue to where someone cares enough to be bothered to fix it.

AlbanRampon · 12-01-2016, 08:57 AM

Quote:

Originally Posted by Trekari

Because Chrome is the browser I prefer to use. Why should I have to use software I do not care for in order to avoid a problem which should instead be addressed and corrected?

Someone is responsible for this malfunction - either you guys, Google, or Microsoft, and thus far nobody has accepted responsibility or issued a fix. I can't even get someone on the Google product forums to pay attention at all, so the only way I see this getting resolved is if you guys get in touch with Google (or Microsoft) and tell them there's a problem which needs correcting.

I'm upset because this isn't the first time there's been a major issue with my Displaylink device, and it only happened after a forced upgrade from Microsoft to Windows 10 AU, and I'm sick of having hardware/software issues forced upon me and having to sit around and hope that enough people have the issue to where someone cares enough to be bothered to fix it.

What I can understand from that is that you are venting on DisplayLink forums because we are the only ones who listen to you and reply. I am obviously not responsible for addressing Google product forums and Microsoft "forced updates".

You are totally welcome to keep using Google Chrome for now if you wish. I personally would prefer having something that works smoothly, whichever free tool provides it to me.
It could also be an issue with the video streaming technology being used, if that's only Netflix... But yeah, Netflix will tell you to remove DisplayLink, it's far easier.

Trekari · 12-01-2016, 08:30 PM

Quote:

Originally Posted by AlbanRampon

What I can understand from that is that you are venting on DisplayLink forums because we are the only ones who listen to you and reply. I am obviously not responsible for addressing Google product forums and Microsoft "forced updates".

You are totally welcome to keep using Google Chrome for now if you wish. I personally would prefer having something that works smoothly, whichever free tool provides it to me.
It could also be an issue with the video streaming technology being used, if that's only Netflix... But yeah, Netflix will tell you to remove DisplayLink, it's far easier.

You understand incorrectly. I am not here to vent. I am here to get support and have this issue corrected. You asked for logs; I provided them. I have offered to provide any other information you need to track this down. Thus far, that offer has been met with silence.

You're correct that you are not responsible for what happens on Google product forums, or Microsoft's updates. But let's not pretend that you don't have an avenue of communication with other major hardware and software providers that you could utilize to help resolve this.

I use Chrome because it is a browser I have confidence in, and it automatically syncs with my cellphone. It has features which Edge does not - features which matter to me. What you prefer to use is your decision, and what I prefer to use is mine. Complaining about my browser of choice is not the job of technical support.

If you consider this to be venting, then it is only because I'm NOT getting support and this issue is NOT being resolved. Once again - if you need more information or logs, tell me how to provide them and I will do so. Criticizing my choice of browser will not benefit anyone.

Stepinsky · 11-30-2016, 10:21 PM

Did you read this?
How to report issues to DisplayLink for a speedy resolution
Try the official way. Not all threads are closely monitored.

I understand your anger, but reading this made me laugh:

Quote:

Someone is responsible for this malfunction - either you guys, Google, or Microsoft, and thus far nobody has accepted responsibility or issued a fix. I can't even get someone on the Google product forums to pay attention at all, so the only way I see this getting resolved is if you guys get in touch with Google (or Microsoft) and tell them there's a problem which needs correcting.

Did you really expected an answer or a solution when you posted at the Google product forums? Chrome is for free, so there is no guaranteed support.

Generally speaking, from a project managers view: if there's an issue just a few people are suffering from, there will be no chance that any dev will look at it. Any team has to prioritize, and so you go top down, starting with the most urgent stuff. And if it's possible to easily workaround a certain problem (like using another browser), nobody will give it a high priority.

What makes you so sure, that your problem is related to Google, Microsoft or DisplayLink? Did you already check, if it's a driver conflict with your Nvidia card?
Did you check if it's a common issue with Chrome? Did you search for "netflix stuttering chrome"? There are several links, like this one.
Did you check with "resource monitor" or the "details" view in task manager what's happening? Maybe it's releated to high I/O operations, it could be an issue with overloading the USB bus (that would be an issue with DisplayLink drivers).
Maybe something went wrong with the Win 10 Update?
Did you try disabling hardware acceleration in Chrome?

BTW: I don't have any problems watching videos in Chrome, even when using two different DisplayLink monitors, an integrated Intel graphics and a Nvidia card at the same time.

Trekari · 12-01-2016, 12:32 AM

I was asked specifically for the logs, which I provided.

Yes, I expect a "support" forum to actually provide support of some kind.

I am reasonably sure the issue is related to Google, Microsoft, or Displaylink because the symptoms only happen with Chrome, they only started after the update to Windows 10 AU, and turning off my Displaylink device solves the issue.

Of course I checked "Netflix stutter," "Netflix lag Chrome," "Netflix Chrome sync" and various other queries. Many results deal with youtube videos, which I do not have any issue at all with.

Yes, I checked Resource Monitor. Both CPU and memory (and network).

If something went wrong with the Windows 10 AU update, then using the Media Creation Tool and doing a clean installation of Windows 10 AU version should have resolved it, correct? It did not.

Yes, I have tried all of the various steps the Chrome "helpers" suggest. Including but not limited to: Fresh install, new profile, disabling hardware acceleration, incognito mode (doesn't work on netflix.com), installing a different version of Flash, and even disabling the only extension I use (Adblock).

I believe that I've done everything in my power to do to track down a fix for this. At this point I need manufacturer support. If they need more logs, they should tell me how to provide what they need and I'll do it. Going weeks at a time without response doesn't help me, or anyone else who might have this issue.

11-29-2016, 12:18 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Thank you for your patience whilst I was on holidays. We don't have a reproduction at this stage and you are the unique person who reported this Netflix issue until last week when Roy chipped in so I have not been able to have this prioritised before I left... And you have a straight forward way of making it work. This has nothing to do with not caring! You indicated everything is peachy with Microsoft Edge and I've already stated our driver is not application aware... I don't understand why you prefer getting angry with having it stutter on Google Chrome rather than having it smooth on Microsoft Edge. Would you care to explain why you don't use Edge for now to watch films? Regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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11-14-2016, 03:31 PM	#1
Trekari Junior Member Join Date: May 2014 Posts: 22	No updates? This is still an ongoing problem.

11-20-2016, 07:37 PM	#2
Roy1548751586545 Junior Member Join Date: Nov 2016 Posts: 1	I will say I am having the same issue. I am using two adapters with Windows 10 and have stuttering and high cpu usage.

11-27-2016, 06:56 PM	#3
Trekari Junior Member Join Date: May 2014 Posts: 22	I've posted my system information/log as you requested, and absolutely no help has been offered. This problem has not been resolved. Neither you, nor Google seem to give a shit about it. The least you could do is look through the information you specifically asked for, and determine if it is a problem on your end, or if you need to contact Google and cooperate with them on getting this resolved. Completely ignoring the issue is not something which makes me desire to recommend any Displaylink devices in the future.

11-29-2016, 07:03 PM	#5
Trekari Junior Member Join Date: May 2014 Posts: 22	Because Chrome is the browser I prefer to use. Why should I have to use software I do not care for in order to avoid a problem which should instead be addressed and corrected? Someone is responsible for this malfunction - either you guys, Google, or Microsoft, and thus far nobody has accepted responsibility or issued a fix. I can't even get someone on the Google product forums to pay attention at all, so the only way I see this getting resolved is if you guys get in touch with Google (or Microsoft) and tell them there's a problem which needs correcting. I'm upset because this isn't the first time there's been a major issue with my Displaylink device, and it only happened after a forced upgrade from Microsoft to Windows 10 AU, and I'm sick of having hardware/software issues forced upon me and having to sit around and hope that enough people have the issue to where someone cares enough to be bothered to fix it.

12-01-2016, 12:32 AM	#9
Trekari Junior Member Join Date: May 2014 Posts: 22	I was asked specifically for the logs, which I provided. Yes, I expect a "support" forum to actually provide support of some kind. I am reasonably sure the issue is related to Google, Microsoft, or Displaylink because the symptoms only happen with Chrome, they only started after the update to Windows 10 AU, and turning off my Displaylink device solves the issue. Of course I checked "Netflix stutter," "Netflix lag Chrome," "Netflix Chrome sync" and various other queries. Many results deal with youtube videos, which I do not have any issue at all with. Yes, I checked Resource Monitor. Both CPU and memory (and network). If something went wrong with the Windows 10 AU update, then using the Media Creation Tool and doing a clean installation of Windows 10 AU version should have resolved it, correct? It did not. Yes, I have tried all of the various steps the Chrome "helpers" suggest. Including but not limited to: Fresh install, new profile, disabling hardware acceleration, incognito mode (doesn't work on netflix.com), installing a different version of Flash, and even disabling the only extension I use (Adblock). I believe that I've done everything in my power to do to track down a fix for this. At this point I need manufacturer support. If they need more logs, they should tell me how to provide what they need and I'll do it. Going weeks at a time without response doesn't help me, or anyone else who might have this issue.