Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 01-05-2017, 08:16 AM   #14
Carlo
Mac Team
 
Join Date: Feb 2009
Posts: 606
Default

Quote:
Originally Posted by phrogg View Post
Well dropping the hub out of the middle sure didn't help .

It happens often enough I can probably catch it on video if you really want to see.
Hi Phrogg,

By the description it looks like the device is falling off the bus. As we have found out investigating another report on the forum, both the 2015 and 2016 MacBooks have problems in keeping the USB3 bus going.

We'll probably have to raise a bug against the hardware for this one. We have to collect USB traces and everything.

If that is the issue (and you are indeed using a USB 3 device), the only workaround I can suggest for the moment is to force the system to use USB2 by using a USB2 cable or a USB2 hub. It should be OK for resolutions up to 2560x1440.

If the explanation does not apply to your case, please raise an issue following the instructions in http://support.displaylink.com/knowl...to-displaylink
Please collect the logs immediately after the screens have come back.

Kind regards,
Carlo
Carlo is offline   Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:03 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2026, vBulletin Solutions, Inc.