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Old 01-19-2017, 03:27 PM   #1
wrbluepearl
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Join Date: Jan 2017
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Default What specifically should we report to Apple

I'm encountering this problem myself under Sierra (using beta release 16D30a) - I've already gone a couple of rounds with Apple for other issues with the 2016 Retina MacBook (I encountered the flickering screen connected by USB-C to HDMI problem last year) and had success. The question I have is - is there some specific issue that the DisplayLink driver developers have detected that I can report to Apple? Or do I just say, "when I have a USB-connected external monitor hooked up the internal display sometimes doesn't wake up?"

I should note that for me, at least, this problem is intermittent - sometimes it happens, sometimes it doesn't. I've been able to recover by simply closing, then re-opening the MacBook.
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Old 01-20-2017, 09:16 AM   #2
Carlo
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Default

Quote:
Originally Posted by wrbluepearl View Post
I'm encountering this problem myself under Sierra (using beta release 16D30a) - I've already gone a couple of rounds with Apple for other issues with the 2016 Retina MacBook (I encountered the flickering screen connected by USB-C to HDMI problem last year) and had success. The question I have is - is there some specific issue that the DisplayLink driver developers have detected that I can report to Apple? Or do I just say, "when I have a USB-connected external monitor hooked up the internal display sometimes doesn't wake up?"

I should note that for me, at least, this problem is intermittent - sometimes it happens, sometimes it doesn't. I've been able to recover by simply closing, then re-opening the MacBook.
Hi,

I'd simply open a bug describing the issue and with your system profile. It may be useful to refer to our own bug ID about this issue: 27765729

Best regards,
Carlo
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Old 02-06-2017, 08:45 AM   #3
zaxy78
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Location: Israel
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Cool Submitted a bug @ Apple

Quote:
Originally Posted by Carlo View Post
Hi,

I'd simply open a bug describing the issue and with your system profile. It may be useful to refer to our own bug ID about this issue: 27765729

Best regards,
Carlo
I submitted a bug, and mentioned also your bug.
Also I've attaches Logs and 2 TimingSnoop logs - before and after the sleep.
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