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#1 |
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Junior Member
Join Date: Jan 2017
Posts: 5
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Hi,
I had already created the log files and the System_Details.txt file is already in the attachment in my previous post (attached it again now). Computer: Dell Inc. - OptiPlex 7010 244GQW1 OS: Microsoft Windows 10 Pro (x64-based PC), No Service Pack, English OS Build: 10.0.14393.0 (Debug = False) OS Build Label: 14393.rs1_release.160715-1616 System Bios: Version A08 built 2012/09/19 CPU: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz Number of Cores: 4 Physical Memory: Bank 1 4Gb ChannelA-DIMM1 Synchronous 1600ns NT4GC64B8HG0NF-DI Bank 3 4Gb ChannelB-DIMM1 Synchronous 1600ns NT4GC64B8HG0NF-DI Free Space: 405619 MB Primary Resolution: 1920x1080x32 Desktop Size: 7559x3093 Number of Monitors Connected: 12 Yes, the same number of monitors were working fine on this computer when it was on Windows 7. Thanks |
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#2 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Thank you. I had missed it. I am sorry.
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#3 |
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Junior Member
Join Date: Jan 2017
Posts: 5
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Hello,
Any updates? Were you able to replicate this issue? |
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#4 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello,
The identical thing as you has not been reproduced. We tested with a wider range of devices because we don't stock each device from manufacturers 7+ times (there are hundreds of devices and we are not notified of them all). Because the results were different, and the order had an impact, engineering has ordered the identical adapters in higher number to get the same setup. When they get to it and there is something tangible to say, I will post on that thread. Regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#5 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello,
After reproducing the bugs with the same setup as described and analysing it, our team has been able to reproduce this without DisplayLink driver loaded, by using the software GPU tool of Windows. We have handed over our findings to Microsoft. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#6 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello everyone,
I'm happy to report that this bug has now been investigated by Microsoft. We think the problem is understood and we will get a fix to check in the next few weeks. This fix will then go into Windows 10 Fall Creators Update. I will post when we have received the fix and when it becomes available through the Windows Insiders Program, if you wish to try then. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#7 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello,
We have verified that the OS is now fixed. We tested with 10 Plugable adapters on Windows 10 Fall Creators Update (build 16288) and all displays now work. That build is available through the Windows Insiders Programme. The official release for Windows 10 Fall Creators Update will be around 17th October. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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