anker 3.0 usb docking station error

[piroi002]

Originally Posted by AlbanRampon

This is how Windows 10 works. You don't choose what you install.
I have not seen a report of that Intel+nVidia control panel on v1607. DisplayLink only has a device driver on v1607. Windows core is interacting with the graphics cards on v1607+, not DisplayLink.
I'm sorry but we are not the source of everything that goes wrong on a computer...

Unfortunatly I can confirm what I said about the Display Link Driver. After I installed Windows 10 1st Anniversary Update and let Windows make ALL the necessary Windows updates all was working fine, including the Nvidia and Intel Graphic Cards Control Panel.

The last thing I did was to install the Drivers for the Anker found here:-
https://www.anker.com/support/downlo...king%20station

After installation the Control Panels of both Nvidia and Intel Graphic Cards did not work.

I uninstalled the Display Link Driver and everything worked fine again.

I tried the drivers found in your website.

I tried both those of the 25th of October and the latest of the 18th of December. The problem persisted and after deleting the drivers everything worked fine again and both Graphic Cards worked normally.

Regards

Ivan Pirotta

[AlbanRampon]

Hello Ivan,

DisplayLink does not compute graphics and it technically cannot work without a working graphics card.

If the third party application does not work, you will need to talk to the author of the application. DisplayLink will not change Intel or NVidia control panel to behave according to the Windows specs. The kernel graphics driver DisplayLink uses on Windows 10 Anniversary Update is from Microsoft themselves.
With hundreds of thousands of daily active users of devices based on DisplayLink technology on Windows 10 Anniversary Update who have enabled windows telemetry, I am not sure how the DisplayLink USB device driver would be able to prevent a graphics card from working.
I'm currently on a Dell XPS15, with Intel+nvida graphics card, on Windows 10 Anniversary Update, using a Dell D3100 docking station to extend displays. Would you please be able to collect logs and explain what you mean by the graphics card not working?

Regards,
Alban

[piroi002]

Originally Posted by AlbanRampon

Hello Ivan,

DisplayLink does not compute graphics and it technically cannot work without a working graphics card.

If the third party application does not work, you will need to talk to the author of the application. DisplayLink will not change Intel or NVidia control panel to behave according to the Windows specs. The kernel graphics driver DisplayLink uses on Windows 10 Anniversary Update is from Microsoft themselves.
With hundreds of thousands of daily active users of devices based on DisplayLink technology on Windows 10 Anniversary Update who have enabled windows telemetry, I am not sure how the DisplayLink USB device driver would be able to prevent a graphics card from working.
I'm currently on a Dell XPS15, with Intel+nvida graphics card, on Windows 10 Anniversary Update, using a Dell D3100 docking station to extend displays. Would you please be able to collect logs and explain what you mean by the graphics card not working?

Regards,
Alban

When I install the Display Link drivers, and restart the computer, the Intel icon disappears from the system tray and the Intel Graphics Card Control Panel disappears from the Windows Control Panel. When I click the Invida icon on the System Tray or from the Windows Control Panel the Invida card gives this error :- "NVIDIA Settings are not available. You are not currently using a display attached to an NVIDIA GPU."

When I uninstall the Display Link Drivers everything turns back to normal. The Intel Icon returns in the System Tray and everything returns back in the Windows Control Panel.

I will send you the logs this evening when I arrive home.

Regards

Ivan

[piroi002]

I am sending the log file as promised re above errors.

[piroi002]

Today I switched the computer and everything is working correctly with the Display Link driver still installed.

Why, I don't know.

Ivan

[AlbanRampon]

Thank you for closing the loop Ivan.

If you wish to post the new logs, I could compare to see if something was updated silently.
For instance, I can see you were using the very first Windows 10 Anniversary Update because the build ends with us (10.0.14393.0). There has been updates published every month since September. It is possible that the January patch go installed. It could also be elsewhere as Dell has a few utilities running on Windows 10 Home machines updating everything... As I have one myself at home.

Kind regards,
Alban