Surface Pro 4 WLAN (wifi) issues

humml1 · 04-19-2017, 01:26 PM

I tested it a bit and it seems that it is really the wifi interference. The distance between the surface and the dock was still the same, but today in the morning, I put my coffee cup in between and that fixed it. So tried it a bit and if i move the surface for a few centimeters, then it works or not.

AlbanRampon · 04-19-2017, 01:55 PM

Interesting.

Are you using 2.4 Ghz or 5 GHz WLAN?
We have observed interference between USB 3.0 signals and 2.4 GHz in the past. 2.4 GHz is also used by quite a few wireless mice and keyboards.

In this case, you could check by testing with a USB 2.0 cable and then use a longer, good quality (so good shielding), USB 3.0 cable to put more distance between the dock and laptop.

Kind regards,
Alban

04-19-2017, 01:55 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Interesting. Are you using 2.4 Ghz or 5 GHz WLAN? We have observed interference between USB 3.0 signals and 2.4 GHz in the past. 2.4 GHz is also used by quite a few wireless mice and keyboards. In this case, you could check by testing with a USB 2.0 cable and then use a longer, good quality (so good shielding), USB 3.0 cable to put more distance between the dock and laptop. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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04-19-2017, 01:26 PM	#1
humml1 Junior Member Join Date: Apr 2017 Posts: 4	I tested it a bit and it seems that it is really the wifi interference. The distance between the surface and the dock was still the same, but today in the morning, I put my coffee cup in between and that fixed it. So tried it a bit and if i move the surface for a few centimeters, then it works or not.