Hardware acceleration disabled only when using Displaylink - Windows 10

[PeterB]

Alban,

Do you have any additional news on this topic? Our company is also seeing this issue with SketchUp 2017 / Windows 10 1607 / DisplayLink. Is there somewhere that the public can review Microsoft's efforts on this issue? Does the Win 10 Creators Update help at all? Does the 8.3 Alpha Driver help at all? Do you have any advice on workarounds?

Thank You,
PeterB

[AlbanRampon]

Hello Peter,

At the moment, Microsoft is waiting on Intel's action.
I suggest you create a bug report to Intel telling them you have an issue with OpenGL through Windows 10 Anniversary Update Indirect Displays standard feature.

We're reviewing the subject on a weekly basis, but we've had challenges getting engagement on this one. Having direct requests from customers may help unblock the request only coming from partners...
These technical discussions are not available publicly.

Kind regards,
Alban

[Japerlman]

What would be the proper channel to report the issue to Intel? I can just submit it to the first hit on google but I want to make sure it gets to the right people.

[PeterB]

Intel's driver release in Aug 2017 for Intel 6,7, and 8 Gen procs claims to have addressed OpenGL issues with indirect displays.

Version: 22.20.16.4771
Release Notes: https://downloadmirror.intel.com/270...leaseNotes.pdf
Excerpt: "Enabled OpenGL hardware acceleration when running Miracast or DisplayLink."

I have not tested yet, but will be doing so very soon. I suppose no luck for 4 and 5 Gen Intel proc machines at this time.

PeterB

[AlbanRampon]

Hello Peter,

4th generation was already out of support a year ago.

You should be able to work around the Intel bug by selecting a display directly connected to the Intel graphics card as main display in Windows display settings.
Once the application is started, you would be able to change the main display again, if you wanted. There may be a way to create a script to do that automatically.

Kind regards,
Alban