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Old 07-03-2017, 07:13 PM   #2
AlbanRampon
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Hello Brandon,

I don't see any hardware connected in Device Manager with DisplayLink technology.
This means the device has not enumerated on the USB, which takes place before Windows can decide which driver to assign to it.
The last USB enumeration failure (Unknown USB Device (Device Descriptor Request Failed)) was on 9th June 2017, it seems. At that stage it had started enumeration but failed.

Would you please try to connect your Targus ACP70 via a USB 2.0 cable?
Can you check the power of the dock as well?

It looks like the cleaner was used, so I don't have any DisplayLink logs from before the issue and, as the device doesn't appear in Device Manager, the DisplayLink driver has not been running since, so I only have general Windows logs.
Setupapi.dev.log shows the driver was added to the Windows driver store successfully so the installation worked, as you observed.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories

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