Audio problem with latest 8.3 alpha on DisplayLink

[AlbanRampon]

Surprising. I think there is a tickbox in the previous screen which says "only display compatible". I'm surprised though... I mean it's almost the same driver, written by the same people

If you collect the logs now, I would get information about the crash. Unlikely to be us as you need something low level to do crashes like that, and we stopped having low level (=kernel) driver, but I can let you know what crashed. If there is a full memory dump, it may be too big to upload here and it might need you to put it in the cloud file storage of your choice for me to get it.

Kind regards,
Alban

[i2000s]

Originally Posted by AlbanRampon

Surprising. I think there is a tickbox in the previous screen which says "only display compatible". I'm surprised though... I mean it's almost the same driver, written by the same people

If you collect the logs now, I would get information about the crash. Unlikely to be us as you need something low level to do crashes like that, and we stopped having low level (=kernel) driver, but I can let you know what crashed. If there is a full memory dump, it may be too big to upload here and it might need you to put it in the cloud file storage of your choice for me to get it.

Kind regards,
Alban

Thank you for offering the chance to check the dump files. I may upload the file if it happens again. The computer has been restarted for a few times after the last crash.

Regarding to the driver, the tickbox doesn't help--whether I select it or not. Maybe I should wait for the next release for this issue to be completely fixed.

[AlbanRampon]

At this stage, I believe we have used enough of your time.
Thank you for the attempts.
Doing nothing is good: we are not changing the audio driver with 8.3 and, as we plan to migrate to the inbox driver, it is compatible.

Should you get an issue later, we can re-discuss it.

Kind regards,
Alban

[i2000s]

Originally Posted by AlbanRampon

At this stage, I believe we have used enough of your time.
Thank you for the attempts.
Doing nothing is good: we are not changing the audio driver with 8.3 and, as we plan to migrate to the inbox driver, it is compatible.

Should you get an issue later, we can re-discuss it.

Kind regards,
Alban

Hello Alban,

I got the White screen of death again with error "Driver Power State Failure". Attached is the memory dump file. I cannot boot into Ubuntu neither for a similar error message "ACPI power state failure". Let me know if this is related to the DisplayLink problem.

Thanks!

[Wim]

Hi

I took a look at the BSOD dump and it is caused by dxgkrnl.sys

I think this is coming from the graphics drivers. We can't cause this directly through our graphics drivers now. I would try updating the Intel graphics driver at least, which is available here:

https://downloadcenter.intel.com/pro...D-Graphics-530

Wim

[i2000s]

Originally Posted by Wim

Hi

I took a look at the BSOD dump and it is caused by dxgkrnl.sys

I think this is coming from the graphics drivers. We can't cause this directly through our graphics drivers now. I would try updating the Intel graphics driver at least, which is available here:

https://downloadcenter.intel.com/pro...D-Graphics-530

Wim

Thank you! I will give a shot.

[Shanesan]

Originally Posted by AlbanRampon

Doing nothing is good: we are not changing the audio driver with 8.3 and, as we plan to migrate to the inbox driver, it is compatible.

Should you get an issue later, we can re-discuss it.

Kind regards,
Alban

Hi Alban,

I have a windows machine here that is also having audio issues. I've tried on the current release and the alpha driver and both do not produce audio through HDMI to my displays (even though I see the green bar moving in Playback Devices). I plug in a Mac and the audio works perfectly.

Where do I go to try this 10.X driver?

I have attached the diagnostics below.

Edit: Turns out updating the firmware on the displays fixed the problem.