Sabrent displaylink

[Luke05478]

So I ran the cleaner, rebooted, when I plugged the dock in it ran device setup and when it went to switch to the external monitors it blue screened me again

[AlbanRampon]

Hello Luke,
Would you please be able to post the ZIP created by the support tool?
I just checked and 8.2.2152 is not on Windows Update for that product.
For Windows 10 Creators Update, this is 8.2.1952.

The logs will also include the dump file created so I can analyse it.

Kind regards,
Alban

[Luke05478]

Here you go......so I should download 8.2.1952 instead, correct?

[Luke05478]

so some further information.....If I plug the dock in from when the laptop is completly shut down and power up, it seems to be working just fine. If I unplug the dock while it's powered on....continues on with no issues, but if I try to plug the dock in while the laptop is already on....I get the Blue Screen.....

[AlbanRampon]

Hello,

In the logs you included, the computer was fetching the proper driver from Windows Update , the last time before today was on 31st July.
Then yesterday, instead of the normal installation, the wrong driver is selected for import
"Setup Import Driver Package" from the hard drive.

>>> [Setup Import Driver Package - C:\Program Files\DisplayLink Core Software\8.2.2152.0\USBDriver\DisplayLinkUsb.inf]
>>> Section start 2017/08/07 08:59:03.048

Do you get any error when running the cleaner? For instance, may you confirm you specifically run it "Run as Administrator..." even if your user has admin privileges?
Would you have new logs after you ran the cleaner and before you plug the device in?
Then, make sure the folder C:\Program Files\DisplayLink Core Software\ is deleted.
Then, do NOT run any installer. Simply plug in the device. You should NOT see any installation wizard, only the Windows "I found a USB device, let me fetch the driver from WU" message. If you see the DisplayLink installer. Cancel the installation straight away, collect new logs and send them to me.

The driver build installed cannot technically be on Windows Update for Windows 10 Creators Update so it can't fetch it from there.
This means there's something wrong locally. We can do the fixing manually, but that's tedious, hence me trying to let Windows do its job.

Kind regards,
Alban

[Luke05478]

so here is the file from right after running the cleaner (as an administrator) and then the other from right after plugging in the dock. Still same situation.....works if it plugged in before turning on, but if I unlpug the dock (as if I went to one of our remote sites) and then plug it back in, it give the same blue screen.

[AlbanRampon]

Great, thanks for the logs.
We are getting somewhere!
The last logs show you've got the proper driver installed without any DisplayLink kernel driver...
Now we've put aside DisplayLink, let's look at the graphics part!

I don't see any MEMORY.DMP file here.
Either it was too big to be collected or it was not created.
If you've got it on your hard drive, can you put it on a One Drive, Dropbox or any other cloud storage of your choice so I can download it?
If it's not created, you will need to change your options to create a FULL MEMORY dump: https://www.sevenforums.com/tutorial...eate-bsod.html

Kind regards,
Alban

[AlbanRampon]

Great, thanks for the logs.
We are getting somewhere!
The last logs show you've got the proper driver installed without any DisplayLink kernel driver...
Now we've put aside DisplayLink, let's look at the graphics part!

I don't see any MEMORY.DMP file here.
Either it was too big to be collected or it was not created.
If you've got it on your hard drive, can you put it on a One Drive, Dropbox or any other cloud storage of your choice so I can download it?
If it's not created, you will need to change your options to create a FULL MEMORY dump: https://www.sevenforums.com/tutorial...eate-bsod.html

Kind regards,
Alban

[Luke05478]

So the memdump file is 15.9 GB, I have no way to upload that to you unfortunately.....