Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 09-12-2017, 07:53 AM   #1
AlbanRampon
Senior Member
 
Join Date: Sep 2015
Posts: 1,685
Arrow

Thank you Mastrius,

I couldn't see relevant crash dumps in these logs.
Would you please be able to explain or paste a screenshot of the crash you are experiencing so I understand what's happening?
You could also search your hard drive for *.dmp. As this is not a DisplayLink crash, that could be why it is not collected.

Using 7.7 on a recent machine with recent nVidia graphics drivers would indeed create a BSoD. Some hardware manufacturers have not upgraded as this is Windows 7. In any case, DisplayLink driver cannot remove another driver. Even when an incompatible driver is found, we will refuse to install rather than removing third party software. We explain how to remove incompatible software in our FAQ, but we will NEVER do it automatically.
From the hardware ID in your logs, I will look into suggesting a driver upgrade on Windows Update.

Windows XP never gave you any trouble because graphics drivers hadn't been updated for ages. To use a similar DisplayLink driver, you would need to use a similar nVidia driver as, until Windows 10 Anniversary Update and introduction of native support for DisplayLink USB graphics, both drivers have to work hand-in-hand.

Once we have a memory dump file, we can look into what is taking place for that crash. Alternatively, 8.2 M3 driver would be the most deployed driver on Windows 7 today.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Old 09-15-2017, 06:43 PM   #2
Mastrius0713
Junior Member
 
Join Date: Sep 2017
Posts: 6
Default

I already wiped the laptop but I could try and recreate the effect. Where would I find a dump file?

I hate software depreciation.
__________________
Lenovo Thinkpad T430, Windows 7 Pro 64Bit, Intel Core i5-3230M 2.60GHz CPU, 16.0 GB RAM, Intel HD Graphics 4000.

Last edited by Mastrius0713; 09-15-2017 at 08:05 PM.
Mastrius0713 is offline   Reply With Quote
Old 09-18-2017, 12:09 PM   #3
AlbanRampon
Senior Member
 
Join Date: Sep 2015
Posts: 1,685
Arrow

Hello,

This is really up to you, if you want to go through the bother of finding where this issue lies or if you are satisfied with the explanation that the DisplayLink driver is technically unable to be the source of a BSoD.
As we know it can't be a DisplayLink issue, I will not try to reproduce it locally (I don't play much). This needs to be handled by the company whose code trips the BSoD.

Here is an article on how to manage the Windows dump creation settings with location.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Old 09-19-2017, 03:35 AM   #4
Mastrius0713
Junior Member
 
Join Date: Sep 2017
Posts: 6
Default

I guess it doesn't matter then. But I would like to know what version of the DisplayLink driver would still work with a GeForce Go 7600 adapter.

https://www.dropbox.com/s/wadrsf8u0o...ivers.png?dl=0

On the other hand what do I do about Minecraft not working on my Thinkpad T430? Even if I unplug the adapter, as long as the driver is still installed it will not allow the game to run.
__________________
Lenovo Thinkpad T430, Windows 7 Pro 64Bit, Intel Core i5-3230M 2.60GHz CPU, 16.0 GB RAM, Intel HD Graphics 4000.
Mastrius0713 is offline   Reply With Quote
Old 09-19-2017, 08:32 AM   #5
AlbanRampon
Senior Member
 
Join Date: Sep 2015
Posts: 1,685
Arrow

Hello,

Without data, me providing advice would be guesswork.

I got this thread confused. We can actually be the source of the BSoD. This is a Windows 7 and I don't know why, I falsely remembered you were on Windows 10 Anniversary Update.

In this version of Windows, DisplayLink drivers must work hand in hand with the primary graphics card driver. Have you looked at more recent graphics driver? These are from 2009.

Graphics: NVIDIA GeForce Go 7600 (NVIDIA)
Graphics Driver: 7.15.11.7948 Dated 2009/01/30

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Old 09-20-2017, 05:16 AM   #6
Mastrius0713
Junior Member
 
Join Date: Sep 2017
Posts: 6
Default

I tried version 7.15.11.7948 and it gave me a BSOD as well but this time it did not remove the driver. Still I think I will use a restore point because DisplayLink is still probably unstable.
__________________
Lenovo Thinkpad T430, Windows 7 Pro 64Bit, Intel Core i5-3230M 2.60GHz CPU, 16.0 GB RAM, Intel HD Graphics 4000.

Last edited by Mastrius0713; 09-20-2017 at 05:41 AM.
Mastrius0713 is offline   Reply With Quote
Old 09-20-2017, 07:38 AM   #7
AlbanRampon
Senior Member
 
Join Date: Sep 2015
Posts: 1,685
Arrow

It's the same driver that you were using. I quoted the number you were using. It's a driver from 2009.
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Reply

Tags
8.3 m0, minecraft, zdoom

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:57 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2026, vBulletin Solutions, Inc.