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09-20-2017, 12:22 PM
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#1 |
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Junior Member
Join Date: Sep 2017
Posts: 7
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Usb 2.0
It does work with a USB 2.0 Cable.. What are the next steps to get it working with 3.0 ?
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09-20-2017, 12:28 PM
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#2 |
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Junior Member
Join Date: Sep 2017
Posts: 7
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Thats Messed Up
Once I used a USB 2.0 cable it all started working again. I then tried the USB 3.0 cable and Bingo. Everything works. That's strange its as it wouldn't recognize the dock until I plugged in a 2.0 cable
All good now. Thanks |
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09-20-2017, 02:01 PM
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#3 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Ok, I will close the ticket then. Thank you for letting me know.
If you wish to know the root cause, we can look into it with the answer to my previous questions. Being unable to communicate with the device wasn't allowing to update it. Now, with USB 2, you got it recovered so it can talk even if the interface can be still missing and it could only have shifted the issue until next update.
__________________
Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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