Displaylink device suddenly not recognised in Windows 7

Wim · 09-28-2017, 11:26 AM

Hi

The log files you have attached look empty. Can you rerun the support tool and post the logs?

Wim

jack Pottinger · 10-02-2017, 08:15 AM

I've uninstalled Display link software, Rebooted, Ran cleaner, Rebooted, Reinstalled latest version and re-run support tool. See attached logs

Wim · 10-02-2017, 01:46 PM

Thanks for the logs. It looks like Windows is trying to restore an invalid desktop layout, which then crashes our driver.

Could you try deleting the Windows display persistence as described here and see if that solves the issue?

Wim

jack Pottinger · 10-02-2017, 02:19 PM

Deleted registry keys. Disconnected dock. Rebooted PC. Reconnected dock. plugged first monitor in image came up briefly, then no signal, then image again , then no signal. Checking PC logs show same error pattern. I also tried with different monitors in ports 1, 2 and 3 same behavior on each screen.

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09-28-2017, 11:26 AM	#1
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi The log files you have attached look empty. Can you rerun the support tool and post the logs? Wim

10-02-2017, 01:46 PM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Thanks for the logs. It looks like Windows is trying to restore an invalid desktop layout, which then crashes our driver. Could you try deleting the Windows display persistence as described here and see if that solves the issue? Wim

10-02-2017, 02:19 PM	#4
jack Pottinger Junior Member Join Date: Sep 2017 Posts: 6	Deleted registry keys. Disconnected dock. Rebooted PC. Reconnected dock. plugged first monitor in image came up briefly, then no signal, then image again , then no signal. Checking PC logs show same error pattern. I also tried with different monitors in ports 1, 2 and 3 same behavior on each screen.