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Old 11-06-2017, 08:54 PM   #1
Reza
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I have downloaded DisplayLink Support Tool again an gathered information form the current system.
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File Type: zip D990484-PC_20171106_214931.zip (1.68 MB, 1 views)
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Old 11-06-2017, 08:59 PM   #2
Reza
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I have just recognized that the zip includes the mini dump.

If you need the full dump as well, please let me know.
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Old 11-07-2017, 09:35 AM   #3
AlbanRampon
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Hello Reza,
Thank you for providing the information. We must select a similar machine for the investigation and they logs also give us all these details.

If it is not too much trouble, would you please be able to provide the full MEMORY.DMP?
They compress very well, so if you could ZIP it, it would reduce its size considerably.
It will not fit on the forums though, so I would advise putting it on the cloud file sharing of your choice. I will download it and notify you that you can free your space again.

Kind regards,
Alban
Ref 26556 - Win7 dlkmd.sys BSoD PAGE_FAULT_IN_NONPAGED_AREA (50) with nVidia Latest
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Where to download the latest DisplayLink drivers
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Old 11-07-2017, 06:59 PM   #4
Reza
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You can download the zipped full memory dump here:

[REMOVED by Alban]

Last edited by AlbanRampon; 11-08-2017 at 09:18 AM.
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Old 11-08-2017, 09:23 AM   #5
AlbanRampon
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Thank you.
I have downloaded the file and removed the link from your post.
You can now delete the file and reclaim your space!

I have assigned the analysis for this as part of our 8.4 M0 release.
As we are getting close to release date, I am unsure we are going able to fit the fix in the little time we have left. This will depend on complexity and risk of the change needed.

I will keep you informed and, when the fix is delivered, the reference will be in the release notes (26556).

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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Old 11-09-2017, 10:56 AM   #6
AlbanRampon
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Hello,

Would you please confirm which driver from DisplayLink you are using?
If your using the old 7.9 from two years ago, then this issue is expected as nVidia changed a few things since. That's what the logs seem to suggest.

Can you please try to reproduce with the latest DisplayLink driver?

Kind regards,
Alban
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Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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