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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello,
Thank you for the details along with the logs, this is helpful. The DisplayLink chip was not connected when you collected the log files. DisplayLink driver isn't invoked by Windows as the OS doesn't see the chip. Therefore it won't be a driver issue, that's too early. What is likely to happen is that the monitor is asking for more power than the USB port can/is willing to provide. This can happen as the backlight and LCD take power to light up. I suggest trying to start it through an externally powered USB hub or use a USB Y-Cable to connect one part to the Surface and the other part to the Surface power supply USB port. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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