Video window area blank/black on external monitor

thinksInCode · 12-07-2017, 09:16 PM

HI Alban,

Thanks for the response. I tried to install the driver you linked to, but it's giving me an error message: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit."

Is there anything else I can try? I checked for updates from Dell and it says my software is up to date.

AlbanRampon · 12-07-2017, 11:18 PM

Hello,

It depends which CPU generation you have as they didn't fix older generation.
You could use the zip version to force the driver.
You could create a ticket to Dell to get the new driver authorised.

Kind regards,
Alban

12-07-2017, 11:18 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, It depends which CPU generation you have as they didn't fix older generation. You could use the zip version to force the driver. You could create a ticket to Dell to get the new driver authorised. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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12-07-2017, 09:16 PM	#1
thinksInCode Junior Member Join Date: Dec 2017 Posts: 2	HI Alban, Thanks for the response. I tried to install the driver you linked to, but it's giving me an error message: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit." Is there anything else I can try? I checked for updates from Dell and it says my software is up to date.