Monitors disabled on reboot - Windows Fall Creator version

Hideki · 12-22-2017, 01:47 AM

Any luck? I noticed the other threads around mine getting answered within 24 hours, but since its been over 72 figured I'd check in. Taking the adapters back this weekend if nothing else as I don't want to go past the return window, so will have to submit them as defective if not.

Hideki · 01-09-2018, 08:21 AM

Since forums are dead or ignored I returned the products as defective so they can be shipped back to the vendor, that makes over 12 units returned now. I'm done with Display link, hopefully in the future they fix their issues and or achieve support, since emails never get returned either.

AlbanRampon · 01-18-2018, 10:20 AM

Microsoft has now started working on solving their bug.
It's not up to graphics adapters to decide on desktop layout. It is actually forbidden for them to change layout and doing so will make the driver fail Microsoft qualification.

Every single ticket has been answered. I checked again just now. Not sure of where these emails have been sent but, as we receive tickets daily.

You changed the OS and you obviously saw the new OS broke it. Yet, the conclusion is the thing to blame is the only thing that didn't change...

01-18-2018, 10:20 AM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Microsoft has now started working on solving their bug. It's not up to graphics adapters to decide on desktop layout. It is actually forbidden for them to change layout and doing so will make the driver fail Microsoft qualification. Every single ticket has been answered. I checked again just now. Not sure of where these emails have been sent but, as we receive tickets daily. You changed the OS and you obviously saw the new OS broke it. Yet, the conclusion is the thing to blame is the only thing that didn't change... __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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12-22-2017, 01:47 AM	#1
Hideki Junior Member Join Date: Dec 2017 Posts: 7	Any luck? I noticed the other threads around mine getting answered within 24 hours, but since its been over 72 figured I'd check in. Taking the adapters back this weekend if nothing else as I don't want to go past the return window, so will have to submit them as defective if not.

01-09-2018, 08:21 AM	#2
Hideki Junior Member Join Date: Dec 2017 Posts: 7	Since forums are dead or ignored I returned the products as defective so they can be shipped back to the vendor, that makes over 12 units returned now. I'm done with Display link, hopefully in the future they fix their issues and or achieve support, since emails never get returned either.