Targus USB Dock (ACP70EU) not working in W10

AlbanRampon · 01-24-2018, 03:09 PM

Hello,

Thank you for the logs along with your description. This is helpful. I'm missing files like System_Details.txt from that ZIP.
But, I believe I know what's wrong and that's an issue with the dock USB hub.

There is no DisplayLink chip present on the USB: nothing in Device Manager with our identification and nothing in error/unknown either so it's just not there.

Would you please connect it using a USB 2.0 cable only to you computer (borrowed from a printer, for instance)? Does it work?

Kind regards,
Alban

01-24-2018, 03:09 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Thank you for the logs along with your description. This is helpful. I'm missing files like System_Details.txt from that ZIP. But, I believe I know what's wrong and that's an issue with the dock USB hub. There is no DisplayLink chip present on the USB: nothing in Device Manager with our identification and nothing in error/unknown either so it's just not there. Would you please connect it using a USB 2.0 cable only to you computer (borrowed from a printer, for instance)? Does it work? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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