No HD audio with USB 3.0 to HDMI adapter

favancini · 03-07-2018, 08:37 PM

Hello,

Yes, I have changed the default playback device in Windows.
The default playback device is the DisplayLink adapter.

Regards

AlbanRampon · 03-07-2018, 10:49 PM

Thank you for confirming,

Would you please let me know if you see the VU-meter (green bar graph) going up and down with the sound in the Windows Audio Settings dialogue?
I'd like to know if Windows thinks sound is playing on that device or not.

Also, would you please be able to look at the last link in my forum signature to use our Customer Support Tool to create the ZIP of the logs? You can upload it here instead of emailing it as only DisplayLink employees can download these forum attachments.
This will help me identify which hardware you have and how it's supposed to handle audio.

DisplayLink is a semiconductor company, we don't manufacture any product, that's why I need the logs to point me to how this particular product was made and is supposed to work.
Logs will also tell me which audio driver is in use.

Kind regards,
Alban

favancini · 03-08-2018, 05:41 PM

Hello,

Yes, the VU-meter is going up and down with the sound in the Windows Audio Settings dialogue.

I have uploaded here the ZIP of the logs created with Customer Support Tool.

Regards.

favancini · 03-18-2018, 10:06 AM

Hello,

I would like to know if you still help me?

Regards.

Wim · 03-19-2018, 01:52 PM

Hi

I've taken a look at the logs and it looks like the adapter is connected to a Denon amp. The firmware trace tells me that it sees the Denon amp as an 8 channel audio source and has started outputting the audio to the amp, so it looks like the adapter is working as it should and sending audio to the amp.

I don't know why you are not hearing the output, but it looks like the adapter is working as expected.

Wim

03-07-2018, 10:49 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Thank you for confirming, Would you please let me know if you see the VU-meter (green bar graph) going up and down with the sound in the Windows Audio Settings dialogue? I'd like to know if Windows thinks sound is playing on that device or not. Also, would you please be able to look at the last link in my forum signature to use our Customer Support Tool to create the ZIP of the logs? You can upload it here instead of emailing it as only DisplayLink employees can download these forum attachments. This will help me identify which hardware you have and how it's supposed to handle audio. DisplayLink is a semiconductor company, we don't manufacture any product, that's why I need the logs to point me to how this particular product was made and is supposed to work. Logs will also tell me which audio driver is in use. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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03-07-2018, 08:37 PM	#1
favancini Junior Member Join Date: Mar 2018 Posts: 4	Hello, Yes, I have changed the default playback device in Windows. The default playback device is the DisplayLink adapter. Regards

03-18-2018, 10:06 AM	#4
favancini Junior Member Join Date: Mar 2018 Posts: 4	Hello, I would like to know if you still help me? Regards.

03-19-2018, 01:52 PM	#5
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi I've taken a look at the logs and it looks like the adapter is connected to a Denon amp. The firmware trace tells me that it sees the Denon amp as an 8 channel audio source and has started outputting the audio to the amp, so it looks like the adapter is working as it should and sending audio to the amp. I don't know why you are not hearing the output, but it looks like the adapter is working as expected. Wim