Windows 10 USB port - Single Use

[AlbanRampon]

Thank you for all these files and details,

I have a clearer picture of what is taking place.
First, 7.9 driver is not suitable for Windows 10 Anniversary Update onwards. It requires 8.0 minimum.
After you install 7.9 manually, Windows Update will break it when adding 8.2. But that's not the only root cause of your issues. When upgrading Windows, the OS is designed to cleanly remove old versions, but not when adding them later.

The main root cause comes from USB communication issues. There are difficulties setting the secure channel. When negotiation fails a few times, it stops trying. The reason why insisting works is because it eventually errors take place at a non-critical time. I believe the removal of third party things is just a coincidence: even when it passes, Windows USB driver reports errors.
I see the first 30 minutes seem to have recoverable errors, but then I wonder if you've got the computer going to sleep and has issues resuming.

Would you be able to run our cleaner to get rid of all 8.2, then install the latest driver from our website (8.4 M2) before connecting the docking station?

Then, I would advise trying with another USB 3.0 cable or change to USB 2.0 to see if the behaviour changes. Ultimately, because the USB channel is not clean, the driver and chip can't talk. What we are trying here is to check what influences the quality of the link.
If you could provide new logs gathered after this, I can look at the errors to see if the situation has improved.

Kind regards,
Alban

[cros82]

Hi, I did that, however I dont have another cable I have ordered one. It still does not work the file is attached. thanks

[AlbanRampon]

Hello,

You can force USB2 by not fully inserting the USB Type-A end in the host connector, or by borrowing a printer cable.
I still see errors and device being dropped.
Our USB driver is a bit more stubborn than the Windows inbox one, but because you use an nVidia card for which they might still update drivers, I am unable to advise you to force using the old driver architecture on this as a graphics update might block the computer from booting.

At this stage, I would advise contacting the manufacturer to discuss hardware support.
Unless the cable or some USB3.0 lines are damaged, whatever we do here is not going to cure anything, we are only trying to mitigate the impact...

Kind regards,
Alban