Windows 10 recent update, display no longer works

[AlbanRampon]

Hello Chris,

Thank you for the details and the logs, this is helpful.
I can see the Windows USB driver returns Error 0xc000000e (STATUS_NO_SUCH_DEVICE).
There's a collection of it at different stage, this tells me the device connection drops. This is confirmed by the firmware logs reporting USB disconnects events.
That's why you don't see displays appearing.
Ethernet might also go up/down.

The mouse and keyboards are probably USB 2.0 only.

I would recommend first swapping the USB cable and computer port being used.
Then, you could force everything down to USB 2.0 by using a USB 2.0 cable as, from what I can see from HP website, this computer doesn't have a USB 2.0 port. You could also contact the manufacturer for hardware support. From the files, I am unable to determine the branded name as it uses a generic configuration. If you send me a photo of the device label or the box, I would be able to find the name.

Kind regards,
Alban

[chriscapaci]

Thanks for the quick reply.

These logs are with me trying with a USB 2.0 cable. It didn't work with either, in any of the USB ports on the machine. Attached is a photo of the box of the device.

If this is entirely on the device manufacturer, are there any details you can give me to give them when I contact their support? Anything other than what you already told me?

[AlbanRampon]

Thank you Chris,

Wavlink email address is contact@wavlink.com.

I would explain that the device keeps disconnecting from the USB.

Kind regards,
Alban