How can I log an issue with the DisplayLink Presenter app with Samsung DeX dock?

AlbanRampon · 05-25-2018, 03:29 PM

Hello,

DisplayLink does not do anything with the mouse pointer on that application or in the docking station.
The presenter application simply does screen cloning. When you plug a docking station directly to an Android phone, you would see the mouse is going all over the screen.
That's why moving the connection of the mouse has no impact on the issue.

I recommend contacting Samsung as I believe the top UI layer is theirs.

Kind regards,
Alban

05-25-2018, 03:29 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, DisplayLink does not do anything with the mouse pointer on that application or in the docking station. The presenter application simply does screen cloning. When you plug a docking station directly to an Android phone, you would see the mouse is going all over the screen. That's why moving the connection of the mouse has no impact on the issue. I recommend contacting Samsung as I believe the top UI layer is theirs. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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