Gigabit Ethernet not working on Targus USB 3.0 Docking Station

Isobel · 12-07-2012, 12:18 AM

I am having similar problems with a Dell XPS 13 L322X and the Targus USB 3.0 SuperSpeed™ Dual Video Docking Station with Power : ACP71USZ

The usb2 drivers plugged and played and I have since tried installing the remaining drivers using the downloadable msi and exe files, but the Ethernet and USB audio devices sit unhappily in Device Manager with no drivers and refuse to play.

Ideally, I would like to be able to install all of the drivers using an msi or as part of a driver package through SCCM but just getting them to work at all would be nice.

I have updated the bios and all other drivers for the XPS. Any suggestions?

ETA: I am running 64bit Windows 7 Enterprise SP1

bagt · 01-02-2013, 11:00 AM

I am having similar problems with 6 HP Probook with Windows 7 64 bits and the Targus USB 3.0 SuperSpeed™ Dual Video Docking Station with Power : ACP71EU

3 works great, 3 not : one works during 1 week , one during 1 day (+display problem) and another during 1 hour (+ display problem )

display problem = same symptom that this topic

Hard reset, update driver Chipset Intel , reinstall last Display Link Software, manual setting MAC address => always the same network problem

3 Docking stations was changed by my provider, 2 works now et 1 again network problem after 1 day (no display problem this time).

Is a hardware Targus problem (bad review here) or DisplayLink software ???

Isobel · 01-15-2013, 11:21 PM

My issue was resolved by plugging a monitor into the dock. I couldn't successfully install software or drivers without a monitor connected. As soon as I plugged in the monitor, everything showed up successfully.

spacklewoof · 01-16-2013, 05:52 PM

I can confirm we have had the same issues here, but only with one Dell XPS13 Core I7 laptop. Every other seems to work fine, and it is just one laptop that struggles with ethernet connectivity. Plugged into Dell 6248p switch, ethernet connectivity drops frequently during operation and takes approximately 2 mins to restore itself after about 15-45 mins of proper operation.

Wim · 01-17-2013, 01:47 PM

Yes, I don't think the Ethernet drivers or audio drivers were installed until a display was connected, which would trigger the install. I *think* this is fixed in 7.1, so the Ethernet and audio drivers are installed without a monitor connected.

spacklewoof - this sounds more like hardware if it is just happening on 1 dock. Do the network lights on the dock go out when it happens?

Wim

sdennis · 02-25-2013, 06:09 PM

I had a similar issue to everyone else here. I bought two Dell USB 3.0 docking stations (Dell formerly used the Targus docks, but now has them branded by DisplayLink for Dell). One never worked, and the other worked for a while then stopped. I went over some things with Dell, and we even replaced one, but nothing changed. Then one of the Dell techs had me update the NIC driver, BIOS, chipset drivers, and Dell Feature Enhancement software. After installing this I rebooted and the GB port worked. Then we noticed that pushing the cable all the way in caused to lose linkl light. Pulling the cable out until the security clip stopped it resulted in the lights coming back on. It appears that the contact pins inside the port may be short and pushing the cable in as far as it will go results in a loss of connectivity.

Wim · 02-26-2013, 11:10 AM

Quote:

Originally Posted by sdennis

I had a similar issue to everyone else here. I bought two Dell USB 3.0 docking stations (Dell formerly used the Targus docks, but now has them branded by DisplayLink for Dell). One never worked, and the other worked for a while then stopped. I went over some things with Dell, and we even replaced one, but nothing changed. Then one of the Dell techs had me update the NIC driver, BIOS, chipset drivers, and Dell Feature Enhancement software. After installing this I rebooted and the GB port worked. Then we noticed that pushing the cable all the way in caused to lose linkl light. Pulling the cable out until the security clip stopped it resulted in the lights coming back on. It appears that the contact pins inside the port may be short and pushing the cable in as far as it will go results in a loss of connectivity.

Thanks for the feedback. We have let Targus know about this so they can investigate.

Wim

ptr727 · 03-14-2013, 09:35 PM

Similar issue here.

Lenovo Ideapad Yoga 13
Windows 8 Pro 64 DisplayLink 7.1 M1
Targus ACP70USZ with firmware 4401

When physical link is down adapter state shows on but no IP, 169 subnet.
Remove plug, replug, link is up, wait wait, physical link is down.

Using HP ProCurve 1810G-24 v2 switch.
Log shows port up down up down up down.

Any feedback from Targus?

12-07-2012, 12:18 AM	#1
Isobel Junior Member Join Date: Dec 2012 Posts: 2	I am having similar problems with a Dell XPS 13 L322X and the Targus USB 3.0 SuperSpeed™ Dual Video Docking Station with Power : ACP71USZ The usb2 drivers plugged and played and I have since tried installing the remaining drivers using the downloadable msi and exe files, but the Ethernet and USB audio devices sit unhappily in Device Manager with no drivers and refuse to play. Ideally, I would like to be able to install all of the drivers using an msi or as part of a driver package through SCCM but just getting them to work at all would be nice. I have updated the bios and all other drivers for the XPS. Any suggestions? ETA: I am running 64bit Windows 7 Enterprise SP1 Last edited by Isobel; 12-07-2012 at 12:40 AM.

01-02-2013, 11:00 AM	#2
bagt Junior Member Join Date: Jan 2013 Location: Switzerland Posts: 2	Same problem with HP Probook I am having similar problems with 6 HP Probook with Windows 7 64 bits and the Targus USB 3.0 SuperSpeed™ Dual Video Docking Station with Power : ACP71EU 3 works great, 3 not : one works during 1 week , one during 1 day (+display problem) and another during 1 hour (+ display problem ) display problem = same symptom that this topic Hard reset, update driver Chipset Intel , reinstall last Display Link Software, manual setting MAC address => always the same network problem 3 Docking stations was changed by my provider, 2 works now et 1 again network problem after 1 day (no display problem this time). Is a hardware Targus problem (bad review here) or DisplayLink software ???

02-25-2013, 06:09 PM	#6
sdennis Junior Member Join Date: Feb 2013 Posts: 1	Got my GB Ethernet to work I had a similar issue to everyone else here. I bought two Dell USB 3.0 docking stations (Dell formerly used the Targus docks, but now has them branded by DisplayLink for Dell). One never worked, and the other worked for a while then stopped. I went over some things with Dell, and we even replaced one, but nothing changed. Then one of the Dell techs had me update the NIC driver, BIOS, chipset drivers, and Dell Feature Enhancement software. After installing this I rebooted and the GB port worked. Then we noticed that pushing the cable all the way in caused to lose linkl light. Pulling the cable out until the security clip stopped it resulted in the lights coming back on. It appears that the contact pins inside the port may be short and pushing the cable in as far as it will go results in a loss of connectivity.

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01-15-2013, 11:21 PM	#3
Isobel Junior Member Join Date: Dec 2012 Posts: 2	My issue was resolved by plugging a monitor into the dock. I couldn't successfully install software or drivers without a monitor connected. As soon as I plugged in the monitor, everything showed up successfully.

01-16-2013, 05:52 PM	#4
spacklewoof Junior Member Join Date: Jan 2013 Posts: 4	I can confirm we have had the same issues here, but only with one Dell XPS13 Core I7 laptop. Every other seems to work fine, and it is just one laptop that struggles with ethernet connectivity. Plugged into Dell 6248p switch, ethernet connectivity drops frequently during operation and takes approximately 2 mins to restore itself after about 15-45 mins of proper operation.

01-17-2013, 01:47 PM	#5
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Yes, I don't think the Ethernet drivers or audio drivers were installed until a display was connected, which would trigger the install. I think this is fixed in 7.1, so the Ethernet and audio drivers are installed without a monitor connected. spacklewoof - this sounds more like hardware if it is just happening on 1 dock. Do the network lights on the dock go out when it happens? Wim

03-14-2013, 09:35 PM	#8
ptr727 Junior Member Join Date: Mar 2013 Posts: 1	Similar issue here. Lenovo Ideapad Yoga 13 Windows 8 Pro 64 DisplayLink 7.1 M1 Targus ACP70USZ with firmware 4401 When physical link is down adapter state shows on but no IP, 169 subnet. Remove plug, replug, link is up, wait wait, physical link is down. Using HP ProCurve 1810G-24 v2 switch. Log shows port up down up down up down. Any feedback from Targus?