Black or Non-Functioning USB Screen on a Large Displaylink install

jbenvenuti · 06-22-2018, 12:49 PM

A few things to add, I’m on the latest drivers for everything. The latest build of the Displaylink drivers and I’ve already followed the cleanup and reinstall procedure suggested in the KBs. The issue on the 11th monitor is not specific to one device but jumps around from one usb screen to another when I start up the computer in the morning. The number order is Not a factor.

AlbanRampon · 06-25-2018, 08:55 AM

Hello,

I will log a bug report to get this reproduced. We don't routinely test 11 displays as we only claim supporting 6. It's technically impossible to get a good test on 11 displays due to the test matrix size (machine, monitor, adapter, and connection tree) it represents.
There was an OS bug a while back, let's see if it came back.

For the firmware update, where do you get the firmware version from that tells you that?

Kind regards,
Alban

Report 28164 - 11th display black with multiple Asus MB168B+ and Dell dock

06-25-2018, 08:55 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, I will log a bug report to get this reproduced. We don't routinely test 11 displays as we only claim supporting 6. It's technically impossible to get a good test on 11 displays due to the test matrix size (machine, monitor, adapter, and connection tree) it represents. There was an OS bug a while back, let's see if it came back. For the firmware update, where do you get the firmware version from that tells you that? Kind regards, Alban Report 28164 - 11th display black with multiple Asus MB168B+ and Dell dock __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by AlbanRampon; 06-25-2018 at 09:01 AM.

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06-22-2018, 12:49 PM	#1
jbenvenuti Junior Member Join Date: Jun 2018 Posts: 8	A few things to add, I’m on the latest drivers for everything. The latest build of the Displaylink drivers and I’ve already followed the cleanup and reinstall procedure suggested in the KBs. The issue on the 11th monitor is not specific to one device but jumps around from one usb screen to another when I start up the computer in the morning. The number order is Not a factor.