Displaylink ceases to work in 10.13.4

Pagany · 09-27-2018, 11:25 AM

Quote:

Originally Posted by Roisin

Having been following this forum for 9 months now, I downloaded Mojave as soon as it was released. I then uninstalled beta 4.3. Installed beta 5. Uninstalled beta 5, Reinstalled beta 5. Undocked and repeated the cycle (probably 4 times now) and my external screen stll won't work. I'm not even getting a black screen with mouse. The screen doesn't even wake up.
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
Anyone got any ideas?
Please help

Did you give permission to installed drivers in privacy and security?

Roisin · 09-28-2018, 10:24 AM

Quote:

Originally Posted by Pagany

Did you give permission to installed drivers in privacy and security?

Under security & privacy -> accessibility, the DisplayLinkUserAgent box is ticked, yes. This was ticked from before and I did not have to re-allow.

Have tried uninstalling and re-installing without being connected to the dock (a couple of times)

Thank you for your suggestions though. Any more tips appreciated.

Mr.T. · 09-29-2018, 09:47 PM

I too have updated to Mojave, uninstalled and reinstalled multiple times with 5.0 and had no success getting an external monitor to work off the HDMI port on the DisplayLink.

I'm happy to hear that others have had success. But I actually haven't been able to get the DisplayLink to work with an external monitor ever since I bought it last spring.

I have a Late 2015 MBP.

brossow · 10-01-2018, 02:39 PM

FWIW, over the weekend I set up a new monitor, new connection (old one was VGA from monitor to DVI adapter to dock; new one is straight HDMI) and uninstalled/reinstalled the software repeatedly without the dock attached and still nothing. The monitor powers up when the dock is attached to the computer, but just a black screen -- not even a cursor. Disconnect the dock from the computer and the monitor goes into low-power mode.

Emailed logs to DisplayLink tech support exactly as directed and have been completely ignored. Pathetic.

newtonheath · 10-01-2018, 06:21 PM

I've been having same issues with final release of Mojave which I was led to believe would solve the problem. I tried uninstalling, reinstalling lots of times. 2016 MacBook pro so things should have just worked.

I have been connecting my monitor using a Kensington SD4700P using the HDMI port, which was never an issue until I upgraded to the version of High Sierra when things broke several months ago.

Today, the final thing I tried was using the DP++ port instead of HDMI, and that worked.

Yes, it works for me, but not an ideal situation. But thankful at least I have something working. Just posting to hopefully help some others out of this bind.

samk3nny · 10-02-2018, 01:04 AM

Just adding my voice, and frustration, to this thread.

I have a 2018 Mac running Mojave, two external monitors and a DisplayLink device that is essentially a brick. My company bought the above in quantities but I think we'll be returning all the DisplayLinks now and just buy lots of cables instead.

marcio.camuati · 10-02-2018, 02:18 AM

Hi guys, any prediction of when we'll have a fix for Mac 2018?

Best.

MC Ren · 10-03-2018, 12:03 AM

Quote:

Originally Posted by marcio.camuati

Hi guys, any prediction of when we'll have a fix for Mac 2018?

Best.

Im gonna go out on a limb and say never. They've know about the display link problems since January and haven't fixed it. Display link is a joke.

10-02-2018, 01:04 AM	#6
samk3nny Junior Member Join Date: Oct 2018 Posts: 1	Same here Just adding my voice, and frustration, to this thread. I have a 2018 Mac running Mojave, two external monitors and a DisplayLink device that is essentially a brick. My company bought the above in quantities but I think we'll be returning all the DisplayLinks now and just buy lots of cables instead.

10-02-2018, 02:18 AM	#7
marcio.camuati Junior Member Join Date: Sep 2018 Posts: 4	Any schedule to fix at Mac 2018? Hi guys, any prediction of when we'll have a fix for Mac 2018? Best.

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09-29-2018, 09:47 PM	#3
Mr.T. Junior Member Join Date: Jun 2018 Posts: 6	I too have updated to Mojave, uninstalled and reinstalled multiple times with 5.0 and had no success getting an external monitor to work off the HDMI port on the DisplayLink. I'm happy to hear that others have had success. But I actually haven't been able to get the DisplayLink to work with an external monitor ever since I bought it last spring. I have a Late 2015 MBP.

10-01-2018, 02:39 PM	#4
brossow Junior Member Join Date: Sep 2018 Posts: 12	FWIW, over the weekend I set up a new monitor, new connection (old one was VGA from monitor to DVI adapter to dock; new one is straight HDMI) and uninstalled/reinstalled the software repeatedly without the dock attached and still nothing. The monitor powers up when the dock is attached to the computer, but just a black screen -- not even a cursor. Disconnect the dock from the computer and the monitor goes into low-power mode. Emailed logs to DisplayLink tech support exactly as directed and have been completely ignored. Pathetic.

10-01-2018, 06:21 PM	#5
newtonheath Junior Member Join Date: Oct 2018 Posts: 1	I've been having same issues with final release of Mojave which I was led to believe would solve the problem. I tried uninstalling, reinstalling lots of times. 2016 MacBook pro so things should have just worked. I have been connecting my monitor using a Kensington SD4700P using the HDMI port, which was never an issue until I upgraded to the version of High Sierra when things broke several months ago. Today, the final thing I tried was using the DP++ port instead of HDMI, and that worked. Yes, it works for me, but not an ideal situation. But thankful at least I have something working. Just posting to hopefully help some others out of this bind.