Mac 10.13.6 still not working

markst@wni.com · 10-22-2018, 03:31 PM

So my problem seems to be a little different than what I've been seeing on here, which is also even more frustrating.

I recently updated to 10.13.6 and my display link adapter has gone crazy. I am getting a mirror image on my second display even when I turn off mirroring. However, the non-mirrored display seems to be there I just can't see it. If I scroll over I can click on the second display desktop and it selects what I click on (I figured this out by opening my Display Preferences and I can click on the DisplayLink (AirPlay) window, though it does take a little hunting around to click on it since I can't see anything over there). The LAN port seems to be working just fine as well, so this is clearly just a problem with his it's displaying my second monitor. I've tried 4.3 and 4.3 b6 and I get the same results. I have an Early 2015 13" MacBook Air, so it isn't the new hardware problem.

warlockuk · 10-29-2018, 09:10 AM

Quote:

Originally Posted by markst@wni.com

So my problem seems to be a little different than what I've been seeing on here, which is also even more frustrating.

I recently updated to 10.13.6 and my display link adapter has gone crazy. I am getting a mirror image on my second display even when I turn off mirroring. However, the non-mirrored display seems to be there I just can't see it. If I scroll over I can click on the second display desktop and it selects what I click on (I figured this out by opening my Display Preferences and I can click on the DisplayLink (AirPlay) window, though it does take a little hunting around to click on it since I can't see anything over there). The LAN port seems to be working just fine as well, so this is clearly just a problem with his it's displaying my second monitor. I've tried 4.3 and 4.3 b6 and I get the same results. I have an Early 2015 13" MacBook Air, so it isn't the new hardware problem.

I get a similar thing.
One time I had to hard reset because the airplay part became possessed and kept trying to set the monitor settings ad infinitum.

Sometimes the external mirrors a screen when mirroring is off. Sometimes that can be fixed by setting mirroring from the screen that is mirrored to *on*, and then after a minute turn it off again. It's... a pain. Especially when you unplug everything and the native Macbook Pro screen resolution goes nuts. Just an awful experience - but it kinda sorta works for now, if you jump through enough hoops.

movdqa · 11-06-2018, 02:33 PM

I just bought a gofanco USB 3.0 to HDML/DVI and spent several hours trying to get it to work with my 2014 MacBook Pro 15 running 10.13.6. I can't upgrade to Mojave because our company doesn't support it yet. I installed and uninstalled DL 4.3.1 about six times trying to get it to work, and I did update the privacy options for DisplayLink. All I get is a mirrored display. When I try to select AirPlay options to connect to DisplayLink, it fails with a popup: "Could not connect to "DisplayLink". The pulldown for AirPlay in the task bar lists:

AirPlay: Off
AirPlay To:
DisplayLink
Open Displays Preferences ...

Could someone from the company respond to this thread to tell us that they aren't going to work on this or that they are going to work on it or that they are working on it?

movdqa · 11-09-2018, 01:41 PM

I'm working with gofanco support on this problem as I have their device. They had me try 4.2 Beta 6 and I tried it this morning and it doesn't work. I used to work in Customer Services Engineering and Sustaining Engineering and we wrote tools to better help customers diagnose difficult engineering problems. I sense a fairly big disconnect between DisplayLink and the device manufacturers but I'm willing to work through the process.

Endless · 11-11-2018, 09:32 PM

I was trying to make a post about this.
But for some reason I am not able to make any new posts, just respond to existing threads.

Still stuck dealing in Clone mode.

movdqa · 11-12-2018, 07:05 PM

gofanco offered to send me a new one but it's pretty clear that this isn't a hardware issue as clone mode works. I have downloaded the logging tool and will try to use it to debug the problem. I asked gofanco support if they knew how to use it as well. They are able to get it working on their own system so there must be a configuration or environmental issue with my setup. But it would be nice to know what the issue is.

movdqa · 11-12-2018, 07:44 PM

I ran the DisplayLink diagnostic tool and it collected a bunch of information in a number of files. Unfortunately they are not human-readable so it appears that a tool is required to read them. I have sent this information to gofanco so that they can request the tool from DisplayLink or so that they can submit the diagnostic files for DisplayLink to analyze. It seems like a rather broken process.

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10-22-2018, 03:31 PM	#1
markst@wni.com Junior Member Join Date: Oct 2018 Posts: 1	So my problem seems to be a little different than what I've been seeing on here, which is also even more frustrating. I recently updated to 10.13.6 and my display link adapter has gone crazy. I am getting a mirror image on my second display even when I turn off mirroring. However, the non-mirrored display seems to be there I just can't see it. If I scroll over I can click on the second display desktop and it selects what I click on (I figured this out by opening my Display Preferences and I can click on the DisplayLink (AirPlay) window, though it does take a little hunting around to click on it since I can't see anything over there). The LAN port seems to be working just fine as well, so this is clearly just a problem with his it's displaying my second monitor. I've tried 4.3 and 4.3 b6 and I get the same results. I have an Early 2015 13" MacBook Air, so it isn't the new hardware problem.

11-06-2018, 02:33 PM	#3
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	I just bought a gofanco USB 3.0 to HDML/DVI and spent several hours trying to get it to work with my 2014 MacBook Pro 15 running 10.13.6. I can't upgrade to Mojave because our company doesn't support it yet. I installed and uninstalled DL 4.3.1 about six times trying to get it to work, and I did update the privacy options for DisplayLink. All I get is a mirrored display. When I try to select AirPlay options to connect to DisplayLink, it fails with a popup: "Could not connect to "DisplayLink". The pulldown for AirPlay in the task bar lists: AirPlay: Off AirPlay To: DisplayLink Open Displays Preferences ... Could someone from the company respond to this thread to tell us that they aren't going to work on this or that they are going to work on it or that they are working on it?

11-09-2018, 01:41 PM	#4
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	I'm working with gofanco support on this problem as I have their device. They had me try 4.2 Beta 6 and I tried it this morning and it doesn't work. I used to work in Customer Services Engineering and Sustaining Engineering and we wrote tools to better help customers diagnose difficult engineering problems. I sense a fairly big disconnect between DisplayLink and the device manufacturers but I'm willing to work through the process.

11-11-2018, 09:32 PM	#5
Endless Junior Member Join Date: Nov 2018 Posts: 4	I was trying to make a post about this. But for some reason I am not able to make any new posts, just respond to existing threads. Still stuck dealing in Clone mode.

11-12-2018, 07:05 PM	#6
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	gofanco offered to send me a new one but it's pretty clear that this isn't a hardware issue as clone mode works. I have downloaded the logging tool and will try to use it to debug the problem. I asked gofanco support if they knew how to use it as well. They are able to get it working on their own system so there must be a configuration or environmental issue with my setup. But it would be nice to know what the issue is.

11-12-2018, 07:44 PM	#7
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	I ran the DisplayLink diagnostic tool and it collected a bunch of information in a number of files. Unfortunately they are not human-readable so it appears that a tool is required to read them. I have sent this information to gofanco so that they can request the tool from DisplayLink or so that they can submit the diagnostic files for DisplayLink to analyze. It seems like a rather broken process.