Mac 10.13.6 still not working

movdqa · 11-09-2018, 01:41 PM

I'm working with gofanco support on this problem as I have their device. They had me try 4.2 Beta 6 and I tried it this morning and it doesn't work. I used to work in Customer Services Engineering and Sustaining Engineering and we wrote tools to better help customers diagnose difficult engineering problems. I sense a fairly big disconnect between DisplayLink and the device manufacturers but I'm willing to work through the process.

Endless · 11-11-2018, 09:32 PM

I was trying to make a post about this.
But for some reason I am not able to make any new posts, just respond to existing threads.

Still stuck dealing in Clone mode.

movdqa · 11-12-2018, 07:05 PM

gofanco offered to send me a new one but it's pretty clear that this isn't a hardware issue as clone mode works. I have downloaded the logging tool and will try to use it to debug the problem. I asked gofanco support if they knew how to use it as well. They are able to get it working on their own system so there must be a configuration or environmental issue with my setup. But it would be nice to know what the issue is.

movdqa · 11-12-2018, 07:44 PM

I ran the DisplayLink diagnostic tool and it collected a bunch of information in a number of files. Unfortunately they are not human-readable so it appears that a tool is required to read them. I have sent this information to gofanco so that they can request the tool from DisplayLink or so that they can submit the diagnostic files for DisplayLink to analyze. It seems like a rather broken process.

movdqa · 11-12-2018, 08:02 PM

I reread the page for the support tool. It looks like I need to turn on additional logging options and then submit the diagnostic files (they are automatically zipped up) to DisplayLink. So I'll work on doing that.

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11-09-2018, 01:41 PM	#1
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	I'm working with gofanco support on this problem as I have their device. They had me try 4.2 Beta 6 and I tried it this morning and it doesn't work. I used to work in Customer Services Engineering and Sustaining Engineering and we wrote tools to better help customers diagnose difficult engineering problems. I sense a fairly big disconnect between DisplayLink and the device manufacturers but I'm willing to work through the process.

11-11-2018, 09:32 PM	#2
Endless Junior Member Join Date: Nov 2018 Posts: 4	I was trying to make a post about this. But for some reason I am not able to make any new posts, just respond to existing threads. Still stuck dealing in Clone mode.

11-12-2018, 07:05 PM	#3
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	gofanco offered to send me a new one but it's pretty clear that this isn't a hardware issue as clone mode works. I have downloaded the logging tool and will try to use it to debug the problem. I asked gofanco support if they knew how to use it as well. They are able to get it working on their own system so there must be a configuration or environmental issue with my setup. But it would be nice to know what the issue is.

11-12-2018, 07:44 PM	#4
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	I ran the DisplayLink diagnostic tool and it collected a bunch of information in a number of files. Unfortunately they are not human-readable so it appears that a tool is required to read them. I have sent this information to gofanco so that they can request the tool from DisplayLink or so that they can submit the diagnostic files for DisplayLink to analyze. It seems like a rather broken process.

11-12-2018, 08:02 PM	#5
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	I reread the page for the support tool. It looks like I need to turn on additional logging options and then submit the diagnostic files (they are automatically zipped up) to DisplayLink. So I'll work on doing that.