Mac 10.13.6 still not working

movdqa · 11-12-2018, 07:44 PM

I ran the DisplayLink diagnostic tool and it collected a bunch of information in a number of files. Unfortunately they are not human-readable so it appears that a tool is required to read them. I have sent this information to gofanco so that they can request the tool from DisplayLink or so that they can submit the diagnostic files for DisplayLink to analyze. It seems like a rather broken process.

movdqa · 11-12-2018, 08:02 PM

I reread the page for the support tool. It looks like I need to turn on additional logging options and then submit the diagnostic files (they are automatically zipped up) to DisplayLink. So I'll work on doing that.

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11-12-2018, 07:44 PM	#1
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	I ran the DisplayLink diagnostic tool and it collected a bunch of information in a number of files. Unfortunately they are not human-readable so it appears that a tool is required to read them. I have sent this information to gofanco so that they can request the tool from DisplayLink or so that they can submit the diagnostic files for DisplayLink to analyze. It seems like a rather broken process.

11-12-2018, 08:02 PM	#2
movdqa Junior Member Join Date: Nov 2018 Location: NH Posts: 9	I reread the page for the support tool. It looks like I need to turn on additional logging options and then submit the diagnostic files (they are automatically zipped up) to DisplayLink. So I'll work on doing that.