Dell D3100 + Latitude E7470 Win10 - Blue Screen PNP FATAL ERROR

troyglidden · 12-26-2018, 09:59 PM

Slight update after doing some more research.. Now engaging my IT folks to see what they can do.

I did findthat it appears Cylance may be the culprit here. I found it here at this link and it seems it was supposed to be fixed in a Cylance Hotfix (1494) in June, but not sure if that has been applied to my PC. The alternative, it seems, is to disable Device protection/Device Control. This would explain why the docking station works on another Windows 10 Machine without Cylance and not on mine.

Hoping this is the case and I can get it fixed ASAP.

Aside from the above, are there any other suggestions/resolutions I can attempt? I have a feeling my IT folks won't be extremely willing to assist with the Cylance portion..

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12-26-2018, 09:59 PM	#2
troyglidden Junior Member Join Date: Dec 2018 Posts: 3	Slight update after doing some more research.. Now engaging my IT folks to see what they can do. I did findthat it appears Cylance may be the culprit here. I found it here at this link and it seems it was supposed to be fixed in a Cylance Hotfix (1494) in June, but not sure if that has been applied to my PC. The alternative, it seems, is to disable Device protection/Device Control. This would explain why the docking station works on another Windows 10 Machine without Cylance and not on mine. Hoping this is the case and I can get it fixed ASAP. Aside from the above, are there any other suggestions/resolutions I can attempt? I have a feeling my IT folks won't be extremely willing to assist with the Cylance portion..