Blue Screen after Windows 10 1809 update

AlbanRampon · 12-31-2018, 11:01 AM

Hello Radium,

Would you be using Trend Micro by any chance?
We've had reports of an issue due to the delay added by the Trend Micro call interception which then times out the graphics susbsystem.
The last call before the crash of the forum post you copied was the nvidia kernel driver.

A BSOD comes from a kernel mode driver. DisplayLink doesn't have a kernel mode driver since Windows 10 Anniversary Update. These days are long gone now.
So, maybe being docked help trigger the issue, but the driver can't create a BSoD as it doesn't have the necessary elements to be able to.

Once you've confirmed/infirmed about Trend Micro, we can see how you could share the full memory dump for investigation. We might involve Microsoft.

Kind regards,
Alban

Radium · 01-02-2019, 07:40 PM

Hi,
No, I don't use Trend Micro. I don't use 3rd party virus detection. I only use the one that is built into Windows.

Sorry, my original post was a little unclear. The link that I posted wasn't my crash dump. I just followed the directions that were posted in that link to diagnose my own crash dump. I'm not a windbg expert so I was just blindly running the windbg commands from that post (substituting my own values), I wanted to post them just in case that was an incorrect procedure.

Let me know if you want me to provide a memory dump file or anything else.

Radium · 01-08-2019, 06:25 PM

Any updates on this? I'd like to continue using my DisplayLink device, but I need to leave it disconnected for now because it bluescreens my computer every time it resumes from sleep.

AlbanRampon · 01-08-2019, 07:45 PM

Hello,
I would need the logs with the memory dump to be able to do anything.
Can you provide them? Last link of my forum signature details how to do this on all my posts.
Kind regards,
Alban

Radium · 01-10-2019, 06:33 PM

AlbanRampon: I sent you a private message with the links to the memory dump and the diagnostic logs from the DisplayLink tool.

I couldn't find instructions for creating the memory dump, so if the one I sent is incorrect let me know and I can create another one.

Let me know when you've downloaded the files so that I can delete them. Thanks!

AlbanRampon · 01-15-2019, 12:01 PM

Quote:

Originally Posted by Radium

AlbanRampon: I sent you a private message with the links to the memory dump and the diagnostic logs from the DisplayLink tool.

I couldn't find instructions for creating the memory dump, so if the one I sent is incorrect let me know and I can create another one.

Let me know when you've downloaded the files so that I can delete them. Thanks!

Hello,
I have the files downloaded, you may now delete them.
Kind regards,
Alban

AlbanRampon · 01-15-2019, 12:16 PM

Hi again Radium,

I've ran the windbg tool and your BSoD code is the same as the website you quoted, but the reason it trips is different.
FAILURE_BUCKET_ID: 0x9F_3_dxgkrnl!DpiFdoHandleDevicePower

There's no easy culprit visible from the tool as the last calls and the trip are with DirectX.
As expected, our driver is no in the stack as it's a kernel crash.

I need someone from engineering to look at that.

Kind regards,
Alban
--
Ref: 29287 - BSoD at sleep resume after updating to RS5 v1809 w/ Intel HD 4600

12-31-2018, 11:01 AM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello Radium, Would you be using Trend Micro by any chance? We've had reports of an issue due to the delay added by the Trend Micro call interception which then times out the graphics susbsystem. The last call before the crash of the forum post you copied was the nvidia kernel driver. A BSOD comes from a kernel mode driver. DisplayLink doesn't have a kernel mode driver since Windows 10 Anniversary Update. These days are long gone now. So, maybe being docked help trigger the issue, but the driver can't create a BSoD as it doesn't have the necessary elements to be able to. Once you've confirmed/infirmed about Trend Micro, we can see how you could share the full memory dump for investigation. We might involve Microsoft. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-08-2019, 07:45 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, I would need the logs with the memory dump to be able to do anything. Can you provide them? Last link of my forum signature details how to do this on all my posts. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-15-2019, 12:16 PM	#7
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hi again Radium, I've ran the windbg tool and your BSoD code is the same as the website you quoted, but the reason it trips is different. FAILURE_BUCKET_ID: 0x9F_3_dxgkrnl!DpiFdoHandleDevicePower There's no easy culprit visible from the tool as the last calls and the trip are with DirectX. As expected, our driver is no in the stack as it's a kernel crash. I need someone from engineering to look at that. Kind regards, Alban -- Ref: 29287 - BSoD at sleep resume after updating to RS5 v1809 w/ Intel HD 4600 __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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01-02-2019, 07:40 PM	#2
Radium Junior Member Join Date: Dec 2018 Posts: 7	Hi, No, I don't use Trend Micro. I don't use 3rd party virus detection. I only use the one that is built into Windows. Sorry, my original post was a little unclear. The link that I posted wasn't my crash dump. I just followed the directions that were posted in that link to diagnose my own crash dump. I'm not a windbg expert so I was just blindly running the windbg commands from that post (substituting my own values), I wanted to post them just in case that was an incorrect procedure. Let me know if you want me to provide a memory dump file or anything else.

01-08-2019, 06:25 PM	#3
Radium Junior Member Join Date: Dec 2018 Posts: 7	Any updates on this? I'd like to continue using my DisplayLink device, but I need to leave it disconnected for now because it bluescreens my computer every time it resumes from sleep.

01-10-2019, 06:33 PM	#5
Radium Junior Member Join Date: Dec 2018 Posts: 7	AlbanRampon: I sent you a private message with the links to the memory dump and the diagnostic logs from the DisplayLink tool. I couldn't find instructions for creating the memory dump, so if the one I sent is incorrect let me know and I can create another one. Let me know when you've downloaded the files so that I can delete them. Thanks!