Blue Screen after Windows 10 1809 update

[AlbanRampon]

Hello,
I would need the logs with the memory dump to be able to do anything.
Can you provide them? Last link of my forum signature details how to do this on all my posts.
Kind regards,
Alban

[Radium]

AlbanRampon: I sent you a private message with the links to the memory dump and the diagnostic logs from the DisplayLink tool.

I couldn't find instructions for creating the memory dump, so if the one I sent is incorrect let me know and I can create another one.

Let me know when you've downloaded the files so that I can delete them. Thanks!

[AlbanRampon]

Originally Posted by Radium

AlbanRampon: I sent you a private message with the links to the memory dump and the diagnostic logs from the DisplayLink tool.

I couldn't find instructions for creating the memory dump, so if the one I sent is incorrect let me know and I can create another one.

Let me know when you've downloaded the files so that I can delete them. Thanks!

Hello,
I have the files downloaded, you may now delete them.
Kind regards,
Alban

[AlbanRampon]

Hi again Radium,

I've ran the windbg tool and your BSoD code is the same as the website you quoted, but the reason it trips is different.
FAILURE_BUCKET_ID: 0x9F_3_dxgkrnl!DpiFdoHandleDevicePower

There's no easy culprit visible from the tool as the last calls and the trip are with DirectX.
As expected, our driver is no in the stack as it's a kernel crash.

I need someone from engineering to look at that.

Kind regards,
Alban
--
Ref: 29287 - BSoD at sleep resume after updating to RS5 v1809 w/ Intel HD 4600

[Radium]

Originally Posted by AlbanRampon

Hi again Radium,

I've ran the windbg tool and your BSoD code is the same as the website you quoted, but the reason it trips is different.
FAILURE_BUCKET_ID: 0x9F_3_dxgkrnl!DpiFdoHandleDevicePower

There's no easy culprit visible from the tool as the last calls and the trip are with DirectX.
As expected, our driver is no in the stack as it's a kernel crash.

I need someone from engineering to look at that.

Kind regards,
Alban
--
Ref: 29287 - BSoD at sleep resume after updating to RS5 v1809 w/ Intel HD 4600

Hi, thanks for looking at my files. I agree, the crash is different than the link I posted. I just used the commands from the link and according to those commands the DisplayLink driver shows up as the cause (I'm not a windbg expert, so I wasn't sure the commands to use until I found that link).

The error is in the kernel, but somehow the DisplayLink driver is triggering it. I'm not really sure.

As far as I know I have the latest Windows and drivers so it is strange that nobody else is reporting this issue. It is 100% reproducible on my machine, if I have the DisplayLink device plugged in I always get the BSOD on resume from sleep. If I have the DisplayLink device disconnected it always works fine.

[Radium]

One thing I noticed is that the BSOD seems to have something to do with the docking station. I'm using a Lenovo T540p with the Lenovo Ultra Dock docking station. If I plug the DisplayLink into the docking station's USB ports I always get a BSOD.

If I plug the DisplayLink directly into the computer's USB port then it works fine.

At least I found a workaround for now and can continue using all of my displays.

[AlbanRampon]

Hello,

We have received the update from Microsoft.
The bug has been identified and is fixed in upcoming version. That would most likely the Windows Insiders Fast Ring either now or in 2 weeks.

As we are getting closer to the forecasted release, and this hasn't affected many users, I am sorry to report this is unlikely to get fixed in Windows 10 v1809 (Redstone 5).
DisplayLink doesn't have a reproduction of the problem so we are unable to verify the fix made.

Kind regards,
Alban
(Collaborate 166939)