Builtin display stays blank after unplugging external displays?

lvs1008 · 01-28-2019, 11:21 AM

I am running a MBP2017 with a Dell D6000 USB-C dock, my two external displays work in clamshell mode, but when i pull the cable out, the internal display remains black and I need to force a reset. Very annoying, is there a workaround?

Szymon · 01-28-2019, 02:56 PM

Hello,

Could you please capture the logs after hard reset and upload to this thread?

This article describes how to gather the data:
https://support.displaylink.com/know...to-displaylink

Thank you,
Szymon

nmajin · 02-06-2019, 08:30 PM

I am also having the same issue. I am on 10.14.3 and I have the latest DisplayLink driver. Logs from the DisplayLink Information app have been sent.

DJ Rizzo · 07-11-2019, 03:31 PM

I have a user experiencing the same issue. The workaround I found was that first I have him put the system to sleep (AppleLogo-->Sleep) then remove the MacBook Pro from the dock. The internal screen will then work when the computer is woken up.

However this is not a replacement for a proper fix. Can anyone at DisplayLink provide an update on this? Thanks.

jims · 07-13-2019, 06:32 AM

Same issue. I have to restart my MacBook Pro (2018) EVERY time I unplug from my DisplayLink dock. Very annoying for productivity or going to meetings.

When the dock is unplugged, the MacBook still thinks the external monitor is connected.

I have tried using the Command + Brightness Down reset trick, but it does not help.

How do I tell my mac to reset my display back to JUST the Retina Display?

jims · 07-16-2019, 09:50 PM

A few days later and still no response from the company...

bdickson · 07-23-2019, 06:48 PM

So annoying! Please fix this!!!

01-28-2019, 11:21 AM	#1
lvs1008 Junior Member Join Date: Jan 2019 Posts: 1	I have exactly the same issue I am running a MBP2017 with a Dell D6000 USB-C dock, my two external displays work in clamshell mode, but when i pull the cable out, the internal display remains black and I need to force a reset. Very annoying, is there a workaround?

02-06-2019, 08:30 PM	#3
nmajin Junior Member Join Date: Nov 2018 Posts: 1	Same issue I am also having the same issue. I am on 10.14.3 and I have the latest DisplayLink driver. Logs from the DisplayLink Information app have been sent. Last edited by nmajin; 02-07-2019 at 07:31 PM.

07-11-2019, 03:31 PM	#4
DJ Rizzo Junior Member Join Date: Jul 2019 Posts: 1	Same issue - workaround I have a user experiencing the same issue. The workaround I found was that first I have him put the system to sleep (AppleLogo-->Sleep) then remove the MacBook Pro from the dock. The internal screen will then work when the computer is woken up. However this is not a replacement for a proper fix. Can anyone at DisplayLink provide an update on this? Thanks.

07-23-2019, 06:48 PM	#7
bdickson Junior Member Join Date: Jul 2019 Posts: 1	Me too So annoying! Please fix this!!!

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01-28-2019, 02:56 PM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 270	Hello, Could you please capture the logs after hard reset and upload to this thread? This article describes how to gather the data: https://support.displaylink.com/know...to-displaylink Thank you, Szymon

07-13-2019, 06:32 AM	#5
jims Junior Member Join Date: Jul 2019 Posts: 5	Same issue. I have to restart my MacBook Pro (2018) EVERY time I unplug from my DisplayLink dock. Very annoying for productivity or going to meetings. When the dock is unplugged, the MacBook still thinks the external monitor is connected. I have tried using the Command + Brightness Down reset trick, but it does not help. How do I tell my mac to reset my display back to JUST the Retina Display?

07-16-2019, 09:50 PM	#6
jims Junior Member Join Date: Jul 2019 Posts: 5	A few days later and still no response from the company...