2560x1440 on 4K monitor missing

[Kolt]

I've connected my Eizo EV3237 to a Dell D-6000 Docking Station and a Mac running macOS 10.14.3 and DisplayLink version 5.0.1
DisplayLink drivers are installed and working.
But my preferred Resolution is not offered in the Monitor System Prefs Pane: 3008 x 1692 is not offered, not even when I alt-click the scaling settings as described in one of your knowledge base articles.
SwitchResX also does not help.
And I know that the display supports this resolution: When I connect the display directly to the Mac via an USB-C -> MiniDisplayPort Adapter, I can select this resolution and it looks great.
And here are the vendor specs:
https://www.eizoglobal.com/support/c...s_x/index.html

When will you support all the resolutions that the display supports ?
And thanks for you fast answer.

[kota-row]

I have a same problem.

Dock: WavLink WL-UG69PD1(DL6950)
Display: LG 27UD68-W
Mojave 10.14.2

[RyanM]

I am now running into this issue after updating to driver version 5.1. Not even 1920x1080 shows in the resolution list when using the option key.

[Kolt]

@Szymon: Any updates on this issue? 5.1 still does not offer the resolutions that my display supports.

[mlukaszek]

Hi Kolt,

Any chance you could post logs captured by the support tool? We'd like to see the EDID of that monitor to understand what's going on.

Cheers,
Michal

[Kolt]

Originally Posted by mlukaszek

Hi Kolt,
Any chance you could post logs captured by the support tool?

Just sent you a pm with the logs. Thanks a lot!

[mlukaszek]

@slcu8,

Can you post your logs as well? I'd expect the 2.5k resolution not available on 4k monitor not to be reproducible anymore with 5.1 release.

Thanks
Michal

[snow2]

Hey guys,
same problem here.

I'm using a 15" MBP 2018 with a Targus DOCK180EUZ and a Dell 2715Q and sometimes a Dell U2718Q.

I'm on macOS Mojave 10.14.4 (beta) and have installed DisplayLink Driver 5.1.

4K seems to work fine, but the fonts are too small to work with.

My preferred resolution (2560 x 1440 HiRes) is not offered in system preferences when connected thru the Targus Dock.
When I connect the monitor directly I can choose this solution (and many more).

Please fix this!

@mlukaszek: I sent you a pm with the logs from support tool.