Dell D6000 USB-C <> HDMI problem

snipe122 · 02-11-2019, 08:04 AM

This issue seems to only happen the second time when I dock my computer. First docking works. The when undocking / docking again the HDMI screen is not coming up.

Other docking station (same model, same firmware) with screen connected through DisplayPort works fine, so this seems to be only happening with HDMI screen connected.

Noone else experiencing this issue?

asdfsafd · 02-18-2019, 05:47 PM

Same problem here with a DELL Precision 5530 Notebook on Windows 10 latest and a USB3to4k DisplayLink adapter. Same error message. Same behaviour.

snipe122 · 02-19-2019, 06:59 AM

Hi asdfsafd,

glad that I am not alone.

Are you able to collect logs for this to post it here for DL team? I am not able to since my company does not allow me tu run the software from DL to collect the logs...

AlbanRampon · 02-19-2019, 12:25 PM

Hello,

I would like to apologize for the delay in getting back to you.

As your dock works fine in USB-A mode, I don't see the issue is with DisplayLink chip, driver or firmware.
The HDMI output can be driven from 2 different modes: DisplayLink over standard USB, or DisplayPort Alternate-Mode over USB-C plug.
The internal circuitry of the Dell D6000 means that for DisplayLink, everything is DisplayPort (Dell has DisplayPort to HDMI converter to drive the HDMI output from either DisplayLink or DisplayPort over USB-C).
From a driver point of view, having a DisplayPort or HDMI is not different.
I think the dock USB-C controller is playing up here. It doesn't activate in USB-A mode, and you seem to have full functionality in USB-A mode.

Would you please be able to use the Dell flasher to update the controller they have in the dock?

If you've got access to C:\Windows\Temp\DisplayLink, I could also have a look at DisplayLinkManager.log, to be taken just after you've reproduced the problem and then disconnected the dock (so the file isn't open).

Kind regards,
Alban

N-F · 02-17-2022, 04:56 PM

Hi,
I have the same issue and have attached the logs from C:\Windows\Temp\DisplayLink.
The last time I had
"The device Dell Universal Dock D6000 (location 003b.0000.0000.003.001.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem."
was 17.02.2022 14:14:57.

Best Regards
N-F

N-F · 02-23-2022, 03:04 PM

I used to use HDMI for 1st monitor and DP for 2nd monitor.
Now changed to 2x DP monitors and observing.

N-F · 06-14-2022, 01:18 PM

Same issue with 2x DP monitors

02-19-2019, 12:25 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, I would like to apologize for the delay in getting back to you. As your dock works fine in USB-A mode, I don't see the issue is with DisplayLink chip, driver or firmware. The HDMI output can be driven from 2 different modes: DisplayLink over standard USB, or DisplayPort Alternate-Mode over USB-C plug. The internal circuitry of the Dell D6000 means that for DisplayLink, everything is DisplayPort (Dell has DisplayPort to HDMI converter to drive the HDMI output from either DisplayLink or DisplayPort over USB-C). From a driver point of view, having a DisplayPort or HDMI is not different. I think the dock USB-C controller is playing up here. It doesn't activate in USB-A mode, and you seem to have full functionality in USB-A mode. Would you please be able to use the Dell flasher to update the controller they have in the dock? If you've got access to C:\Windows\Temp\DisplayLink, I could also have a look at DisplayLinkManager.log, to be taken just after you've reproduced the problem and then disconnected the dock (so the file isn't open). Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

06-14-2022, 01:18 PM	#7
N-F Junior Member Join Date: Feb 2022 Posts: 3	Same issue with 2x DP monitors Same issue with 2x DP monitors

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02-11-2019, 08:04 AM	#1
snipe122 Junior Member Join Date: Feb 2019 Posts: 27	This issue seems to only happen the second time when I dock my computer. First docking works. The when undocking / docking again the HDMI screen is not coming up. Other docking station (same model, same firmware) with screen connected through DisplayPort works fine, so this seems to be only happening with HDMI screen connected. Noone else experiencing this issue?

02-18-2019, 05:47 PM	#2
asdfsafd Junior Member Join Date: Aug 2015 Posts: 15	Same problem here with a DELL Precision 5530 Notebook on Windows 10 latest and a USB3to4k DisplayLink adapter. Same error message. Same behaviour.

02-19-2019, 06:59 AM	#3
snipe122 Junior Member Join Date: Feb 2019 Posts: 27	Hi asdfsafd, glad that I am not alone. Are you able to collect logs for this to post it here for DL team? I am not able to since my company does not allow me tu run the software from DL to collect the logs...

02-23-2022, 03:04 PM	#6
N-F Junior Member Join Date: Feb 2022 Posts: 3	I used to use HDMI for 1st monitor and DP for 2nd monitor. Now changed to 2x DP monitors and observing.