Difficult BSOD Issues - WHEA UNCORRECTABLE ERROR

AlbanRampon · 02-21-2019, 12:42 PM

Hello,
When a BSoD occurs, the memory is saved to a file with the last events before the kernel tripped. BSoD comes from kernel (low level) issues, not normal user mode software.

Could I get the MEMORY.DMP ?

It can be a large file. It compresses/zips very well.
You can put it on the cloud file sharing of your choice and send me a link. I will download it straight away and you can free your space again.

The last link of my signature as instructions on log files. That might prove useful too, but the MEMORY.DMP is the priority.

Kind regards,
Alban

rawbert · 02-21-2019, 05:32 PM

Good Afternoon.

I will work on getting you the memory file. I do have an update on my problem, I think I have narrowed it done a little further.

I had my laptop running for a few days not connected to anything except a wireless mouse/keyboard via wireless USB and one external monitor connected directly into the laptops HDMI. I had no issues at all.

My next step was to plug the docking station into the laptop with no external devices connected to the dock station. Again no issues.

I then connected the wireless mouse/keyboard from the laptop into the dock station. Again no issues were experienced for over a day.

Today I decided to unplug the monitor from the laptop and directly into the dock station. Within 5 minutes my system crashed. I rebooted with the monitor in the laptop, no issues. I tried a different monitor connected to the dock station and it also crashed.

I now have everything running through the dock station EXCEPT the monitor, which is plugged directly into the laptop, and I am experiencing no issues with my laptop performance.

Does this help?

rawbert · 02-21-2019, 05:45 PM

I am having difficulty figuring out how to access and send you the memory dump file, but not being a programmer I am confused.

I downloaded Windows Debug Diagnostics Tool v1.2 but the instructions confuse me. Can you provide any links or videos that might help me figure out how to get you this file?

AlbanRampon · 02-21-2019, 06:32 PM

Good afternoon,

I looked up this BSOD code as I had never met it.
Microsoft website mentions it refers to a hardware fault.
DisplayLink doesn't have a kernel mode driver on that version of Windows so technically can't be the source of it.
https://mywindowshub.com/how-to-conf...files-on-bsod/
That link explains how to check computer configuration. It should be creating a dump by default and that's what the percentage in the BSOD screen refers to: writing the memory to the disk.

Kind regards,
Alban

02-21-2019, 12:42 PM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, When a BSoD occurs, the memory is saved to a file with the last events before the kernel tripped. BSoD comes from kernel (low level) issues, not normal user mode software. Could I get the MEMORY.DMP ? It can be a large file. It compresses/zips very well. You can put it on the cloud file sharing of your choice and send me a link. I will download it straight away and you can free your space again. The last link of my signature as instructions on log files. That might prove useful too, but the MEMORY.DMP is the priority. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by AlbanRampon; 02-21-2019 at 12:44 PM.

02-21-2019, 06:32 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Good afternoon, I looked up this BSOD code as I had never met it. Microsoft website mentions it refers to a hardware fault. DisplayLink doesn't have a kernel mode driver on that version of Windows so technically can't be the source of it. https://mywindowshub.com/how-to-conf...files-on-bsod/ That link explains how to check computer configuration. It should be creating a dump by default and that's what the percentage in the BSOD screen refers to: writing the memory to the disk. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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02-21-2019, 05:32 PM	#2
rawbert Junior Member Join Date: Feb 2019 Posts: 3	Good Afternoon. I will work on getting you the memory file. I do have an update on my problem, I think I have narrowed it done a little further. I had my laptop running for a few days not connected to anything except a wireless mouse/keyboard via wireless USB and one external monitor connected directly into the laptops HDMI. I had no issues at all. My next step was to plug the docking station into the laptop with no external devices connected to the dock station. Again no issues. I then connected the wireless mouse/keyboard from the laptop into the dock station. Again no issues were experienced for over a day. Today I decided to unplug the monitor from the laptop and directly into the dock station. Within 5 minutes my system crashed. I rebooted with the monitor in the laptop, no issues. I tried a different monitor connected to the dock station and it also crashed. I now have everything running through the dock station EXCEPT the monitor, which is plugged directly into the laptop, and I am experiencing no issues with my laptop performance. Does this help?

02-21-2019, 05:45 PM	#3
rawbert Junior Member Join Date: Feb 2019 Posts: 3	I am having difficulty figuring out how to access and send you the memory dump file, but not being a programmer I am confused. I downloaded Windows Debug Diagnostics Tool v1.2 but the instructions confuse me. Can you provide any links or videos that might help me figure out how to get you this file?