Dell D6000 one monitor stuck at 640x480

Modena · 05-05-2019, 11:42 PM

so I switched the problem monitor from DVI-HDMI and went to displayport, so both monitors are now displayport, and voila it is all working again.

AlbanRampon · 05-15-2019, 05:41 PM

Hello Modena,

Unfortunately, DisplayLinkManager.log is missing from the package. I am unable to find why the monitor identification details couldn't be read.

The DisplayLink chip in this product is always using the DisplayPort output, even for the HMDI out . I am wondering if you're meeting the same root cause as another thread I looked at.

I understand you thankfully now have a solution. Should you wish this looked into, I would welcome another set of logs with DisplayLinkManager.log.

Kind regards,
Alban

05-15-2019, 05:41 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello Modena, Unfortunately, DisplayLinkManager.log is missing from the package. I am unable to find why the monitor identification details couldn't be read. The DisplayLink chip in this product is always using the DisplayPort output, even for the HMDI out . I am wondering if you're meeting the same root cause as another thread I looked at. I understand you thankfully now have a solution. Should you wish this looked into, I would welcome another set of logs with DisplayLinkManager.log. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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05-05-2019, 11:42 PM	#1
Modena Junior Member Join Date: May 2019 Posts: 2	so I switched the problem monitor from DVI-HDMI and went to displayport, so both monitors are now displayport, and voila it is all working again.