HP NL571AA Adepter Does not display at 1920x1080

[bskaufman11]

Hey there! I am having this exact issue. Was there ever a solution?

I am using the NL571AA adapter with an Intel HD 4600 On board graphics.

Two monitors are 1080p but the DisplayLink adapter only goes to 1600x900.

I have tried many combinations of cable methods. My options per input are:

Monitor 1: VGA, HDMI
Monitor 2: VGA, HDMI
Monitor 3: DVI, DisplayPort

My computer graphics card outputs are DIsplayport and HDMI

The NL571AA has a DVI female end but I have many adapters available.

I have interchanged the adapter to each monitor and cannot solve the issue.

Please help it’s super appreciated.

Barry

[AlbanRampon]

Hello,

I understand my colleague created a bug from your ticket with the log files you provided.
Logs did capture the event properly: we can see the mode is recognised but removed as unsupported.
He will follow up on the ticket when engineering has done the analysis as to why this took place.

Kind regards,
Alban

Ref UV:15935, BZ:30186