User-mode Driver Crash - Event ID 10111

[AndrewJDawson]

Hi Dlong,

Thanks for getting in touch with us and sorry to hear of your difficulties with the recent intermittent disconnects.

It looks like you've run through a lot of useful troubleshooting steps already, so thank you for that information. The only other thing I'd be curious about is whether if you have a docking station that is experiencing this issue, whether using a different laptop (that is working elsewhere) still shows the same issue. I understand that you've replaced the docking station, so it's unlikely to make a difference, but I'm still curious.

For us to investigate further, it looks like we're missing some logs from that which you have uploaded, which is usually caused by not running the log collector as administrator. You can manually collect these logs by going to C:\Windows\Temp\DisplayLink and upload all the files from that directory. Would you be able to do that from a machine that's having the issue so that we can look into this further?

Kind regards,
Andrew

[Dlong]

Thanks for the response.

I re-ran the support tool as administrator and also collected the files from the displaylink temp folder as you suggested. both are attached. Let me know if you see anything.

Thanks, Del

[Dlong]

Hi Andrew.

Have you had a chance to look at the logs?

Thanks,

Del