RDP Tools not working anymore since Windows 10 Upgrade to 1903 and connected to D6000

AlbanRampon · 06-28-2019, 11:05 AM

Hello,

There has been changes in the RDP implementation with Windows 10 v1903 compared to previous versions of the OS.
What about the inbox client? Does it work successfully?

I'll have to create a bug report for this to be investigated. Direct links to the tools which breaks would be useful. Would you have them on hand?

Kind regards,
Alban
Ref 30271: 3rd party RDP tools crash after upgrade to 19H1 when docked

wditte · 06-28-2019, 12:40 PM

https://mremoteng.org/

https://www.asg.com/en/Products/IT-S...e-Desktop.aspx

Inbox client? The Windows MSTSC.exe has no problems.

AlbanRampon · 06-30-2019, 07:38 PM

Good to know, thanks.
Have you opened a support case with them yet?
If the Windows native utility works and not these, this *might* be because of the changes in the RDP layers. I've opened something internally, but I doubt this will be a change for DisplayLink to make.
Kind regards,
Alban

wditte · 07-01-2019, 06:22 AM

They will investigate as well. Interesting thing is, that those Tools do work when the USB Docking Station is not connected.

AlbanRampon · 07-01-2019, 03:13 PM

Hello,

Would you have a ticket number so I can reach out to them and they have context?

The information that the underlying RDP implementation has changed to the same as DisplayLink interface, it used to work before that change was done, you only changed the OS, and that the Microsoft tool works makes me doubt it's a change we did...

Kind regards,
Alban

AlbanRampon · 07-01-2019, 03:20 PM

I found a thread on their Github:
https://github.com/mRemoteNG/mRemoteNG/issues/1343

wditte · 07-02-2019, 05:50 AM

Sorry, I don't have a ticket. I mainly use ASG Remote Desktop and they don't believe its an issue of their software.

I found out that when I connect one monitor via HDMI directly to my notebook third party RDP Tools do work only on that monitor.

06-28-2019, 11:05 AM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, There has been changes in the RDP implementation with Windows 10 v1903 compared to previous versions of the OS. What about the inbox client? Does it work successfully? I'll have to create a bug report for this to be investigated. Direct links to the tools which breaks would be useful. Would you have them on hand? Kind regards, Alban Ref 30271: 3rd party RDP tools crash after upgrade to 19H1 when docked __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by AlbanRampon; 06-28-2019 at 11:11 AM.

06-28-2019, 12:40 PM	#2
wditte Junior Member Join Date: Jun 2019 Posts: 8	Links to the tools https://mremoteng.org/ https://www.asg.com/en/Products/IT-S...e-Desktop.aspx Inbox client? The Windows MSTSC.exe has no problems.

06-30-2019, 07:38 PM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Good to know, thanks. Have you opened a support case with them yet? If the Windows native utility works and not these, this might be because of the changes in the RDP layers. I've opened something internally, but I doubt this will be a change for DisplayLink to make. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-01-2019, 03:13 PM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Would you have a ticket number so I can reach out to them and they have context? The information that the underlying RDP implementation has changed to the same as DisplayLink interface, it used to work before that change was done, you only changed the OS, and that the Microsoft tool works makes me doubt it's a change we did... Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-01-2019, 03:20 PM	#6
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	I found a thread on their Github: https://github.com/mRemoteNG/mRemoteNG/issues/1343 __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-01-2019, 06:22 AM	#4
wditte Junior Member Join Date: Jun 2019 Posts: 8	They will investigate as well. Interesting thing is, that those Tools do work when the USB Docking Station is not connected.

07-02-2019, 05:50 AM	#7
wditte Junior Member Join Date: Jun 2019 Posts: 8	Sorry, I don't have a ticket. I mainly use ASG Remote Desktop and they don't believe its an issue of their software. I found out that when I connect one monitor via HDMI directly to my notebook third party RDP Tools do work only on that monitor.

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