RDP Tools not working anymore since Windows 10 Upgrade to 1903 and connected to D6000

wditte · 07-02-2019, 05:50 AM

Sorry, I don't have a ticket. I mainly use ASG Remote Desktop and they don't believe its an issue of their software.

I found out that when I connect one monitor via HDMI directly to my notebook third party RDP Tools do work only on that monitor.

AlbanRampon · 07-02-2019, 08:42 AM

Hello,

Can you try and user setup your utility to use "Power saving" graphics adapter to workaround the problem? The app has to be added to in the "Graphics settings" panel and the app has to be restarted.
We managed to reproduce the issue, and it looks resolved in a more recent Windows build.

Regards,
Alban

wditte · 07-02-2019, 11:14 AM

Hi there,

had a hard time trying to understand your sentence. But I guess you meant that:

I used NVidia control panel to change the 3D Settings for the program ASG Remote Desktop to use integrated graphics.

Now it seems to start. Will continue testing.

Thank you!

wditte · 07-05-2019, 02:22 PM

so far it seems to be working. Thank you.

AlbanRampon · 07-08-2019, 10:11 AM

Thank you, wditte,

We have validated an OS fix for something else that impacts this.
We will be asking for the change to be released in the Windows Insiders as soon as possible.

Getting the fix serviced in Windows 10 v1903 is already in progress with the other reason with the help of computer manufacturers. I don't see this current use case on its own being accepted as enough to justify a backport.

Kind regards,
Alban

AlbanRampon · 07-15-2019, 08:52 AM

Hello,

The OS fix has been rolled out to Windows 10 Insiders build 18932.
Would you or anyone else be able to feed back on the status for your application(s)?

Kind regards,
Alban

wditte · 07-16-2019, 05:53 AM

Hello Alban,

thank you for your response. I am afraid I haven't installed Insiders Built to Test it.

07-02-2019, 08:42 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Can you try and user setup your utility to use "Power saving" graphics adapter to workaround the problem? The app has to be added to in the "Graphics settings" panel and the app has to be restarted. We managed to reproduce the issue, and it looks resolved in a more recent Windows build. Regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by AlbanRampon; 07-02-2019 at 08:49 AM.

07-08-2019, 10:11 AM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Thank you, wditte, We have validated an OS fix for something else that impacts this. We will be asking for the change to be released in the Windows Insiders as soon as possible. Getting the fix serviced in Windows 10 v1903 is already in progress with the other reason with the help of computer manufacturers. I don't see this current use case on its own being accepted as enough to justify a backport. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-15-2019, 08:52 AM	#6
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, The OS fix has been rolled out to Windows 10 Insiders build 18932. Would you or anyone else be able to feed back on the status for your application(s)? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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07-02-2019, 05:50 AM	#1
wditte Junior Member Join Date: Jun 2019 Posts: 8	Sorry, I don't have a ticket. I mainly use ASG Remote Desktop and they don't believe its an issue of their software. I found out that when I connect one monitor via HDMI directly to my notebook third party RDP Tools do work only on that monitor.

07-02-2019, 11:14 AM	#3
wditte Junior Member Join Date: Jun 2019 Posts: 8	Hi there, had a hard time trying to understand your sentence. But I guess you meant that: I used NVidia control panel to change the 3D Settings for the program ASG Remote Desktop to use integrated graphics. Now it seems to start. Will continue testing. Thank you!

07-05-2019, 02:22 PM	#4
wditte Junior Member Join Date: Jun 2019 Posts: 8	so far it seems to be working. Thank you.

07-16-2019, 05:53 AM	#7
wditte Junior Member Join Date: Jun 2019 Posts: 8	Hello Alban, thank you for your response. I am afraid I haven't installed Insiders Built to Test it.