Google Earth Pro (GEP) freeze when using Displaylink-displays

AlbanRampon · 07-16-2019, 03:26 PM

Hello,

Has this started to appear with Windows 10 v1903 our were you able to observe the issue before?
How many graphics card do you have in your computer?

I think it probably matters when you launch the application rather than before you reboot.
Once the application is started, I expect you to be able to change the primary display fine until you restart the application as I believe the issue could be listing the displays.

Kind regards,
Alban

hba · 07-21-2019, 08:18 PM

Hello Alban,

The problem started after vers. 1903 was installed.

It's also affecting Google Earth Web (browser-version) and Microsoft Solitaire and Mahjong, which starts but then closes before the programs are fully loaded. They all has to be started with the integrated display activated and set as primary display. When the programs are running, the integrated display kan be turned off and the external display set as primary. But if the program is closed it cannot be started again, unless the integrated display is turned on and set as primary. After reboot the whole process has to be runned again.

The laptop has 2 graphics-chips onboard, an Intel HD Graphics 4000 and a Nvidia GeForce GT 650M.

AlbanRampon · 07-22-2019, 08:56 AM

Hello,

Thank you for all that. It sounds like a bug identified in Windows 10 v1903.
There is a tentative fix in the Windows Insiders beta programme.
We are working with Microsoft to justify getting the fix serviced in Windows 10 v1903 via the monthly patch system.

Kind regards,
Alban
Ref: 30343

hba · 07-22-2019, 09:33 AM

Hi Alban,

After installing the latest Windows Insider (18941.1001) the problem has disappeared.

Best regards,
Henrik

07-16-2019, 03:26 PM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Has this started to appear with Windows 10 v1903 our were you able to observe the issue before? How many graphics card do you have in your computer? I think it probably matters when you launch the application rather than before you reboot. Once the application is started, I expect you to be able to change the primary display fine until you restart the application as I believe the issue could be listing the displays. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-22-2019, 08:56 AM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Thank you for all that. It sounds like a bug identified in Windows 10 v1903. There is a tentative fix in the Windows Insiders beta programme. We are working with Microsoft to justify getting the fix serviced in Windows 10 v1903 via the monthly patch system. Kind regards, Alban Ref: 30343 __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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07-21-2019, 08:18 PM	#2
hba Junior Member Join Date: Oct 2012 Location: Denmark Posts: 22	Hello Alban, The problem started after vers. 1903 was installed. It's also affecting Google Earth Web (browser-version) and Microsoft Solitaire and Mahjong, which starts but then closes before the programs are fully loaded. They all has to be started with the integrated display activated and set as primary display. When the programs are running, the integrated display kan be turned off and the external display set as primary. But if the program is closed it cannot be started again, unless the integrated display is turned on and set as primary. After reboot the whole process has to be runned again. The laptop has 2 graphics-chips onboard, an Intel HD Graphics 4000 and a Nvidia GeForce GT 650M.

07-22-2019, 09:33 AM	#4
hba Junior Member Join Date: Oct 2012 Location: Denmark Posts: 22	Hi Alban, After installing the latest Windows Insider (18941.1001) the problem has disappeared. Best regards, Henrik