Black screen, 2019 MacBook Pro 13, dell d6000

drewbee88 · 08-07-2019, 02:48 PM

i have the same issue. went through support they said it was a hardware issue. however if i plug a windows PC into the same dock it displays no issues. so its cant be the hardware.

i did have it blip once and work, but hasnt worked since then.

cerdman1 · 08-07-2019, 03:04 PM

I don't have a usb-c capable windows pc, so I can't confirm. seems to me that it almost has to be hardware, although I can't see how. I took the usb-c end, swapped it out for usb-a on a friends macbook, and BAM- it worked immediately, no problems at all.

its a real shame. This thing was supposed to solve my display problems... instead it created more. Probably just going to return it and deal with only having 2 monitors natively.

MikeKor · 08-08-2019, 10:00 PM

I have tried all different combination s and different driver downloads and I cannot get the DP to read as a screen at all. My brother has the exact same setup that I do but he is running Mac OS 10.14.3 and drive 5.1 and I'm running 10.14.6 and driver 5.2. This is frustrating and time consuming

jrmmes · 09-25-2019, 03:58 PM

Hi. I have been in contact with DisplayLink and they should be pushing a new driver eventually to hopefully patch this problem. From what I have found with my testing it is only a 13" 2019 Mac Book Pro problem and not a Mojave issue. To get it to work as intended I have found that if you do a SMC reset every time you plug the dock in and it should work fine until its disconnected again. Hope this helps.

Mailman44 · 10-05-2019, 03:02 AM

Hi,

I got the monitor set up last night but today, besides the initial home screen flashing for 4 seconds when I plug it in it is not working today? Any ideas? Tried SMC reset, different USB A drive ... Reloaded the driver ... Nothing!

Schrooten · 10-07-2019, 08:23 AM

I am having the same issue. I upgraded my macbook pro 15" 2017 this weekend to OSX Catalina GoldMaster and the newest DisplayLink beta driver. Using USB-A dock to USB-C Macbook.

Mionitor stays black. I am using 'Disable Monitor' application to set my resolution, this program can see the monitor, set the resolution, but still it stays black (not active, going to sleep).

Quixventure · 10-07-2019, 04:27 PM

Same issue with 5.2.1 and 5.2 on macOS Catalina.

2016 MacBook Pro (non-touchbar) and Dell D6000 with USB-C to USB-A adapter attached to a powered hub.

The issue is fixed for me by uninstalling 5.2(.1) and reverting to 5.1.1

With the old 5.1.1 driver I have both screens available and working the same as it did in Mojave.

Tried lots of things with 5.2 and 5.2.1 to no avail.

ruby · 10-08-2019, 03:59 PM

I am having the same issue on my Dell 2400: the system sees the monitor--the dock even moves to that window--however, the screen stays black.

10-05-2019, 03:02 AM	#5
Mailman44 Junior Member Join Date: Oct 2019 Posts: 1	MacBook Air 2013 Hi, I got the monitor set up last night but today, besides the initial home screen flashing for 4 seconds when I plug it in it is not working today? Any ideas? Tried SMC reset, different USB A drive ... Reloaded the driver ... Nothing!

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08-07-2019, 02:48 PM	#1
drewbee88 Junior Member Join Date: Jun 2019 Posts: 2	i have the same issue. went through support they said it was a hardware issue. however if i plug a windows PC into the same dock it displays no issues. so its cant be the hardware. i did have it blip once and work, but hasnt worked since then.

08-07-2019, 03:04 PM	#2
cerdman1 Junior Member Join Date: Aug 2019 Posts: 4	I don't have a usb-c capable windows pc, so I can't confirm. seems to me that it almost has to be hardware, although I can't see how. I took the usb-c end, swapped it out for usb-a on a friends macbook, and BAM- it worked immediately, no problems at all. its a real shame. This thing was supposed to solve my display problems... instead it created more. Probably just going to return it and deal with only having 2 monitors natively.

08-08-2019, 10:00 PM	#3
MikeKor Junior Member Join Date: Aug 2019 Posts: 2	I have tried all different combination s and different driver downloads and I cannot get the DP to read as a screen at all. My brother has the exact same setup that I do but he is running Mac OS 10.14.3 and drive 5.1 and I'm running 10.14.6 and driver 5.2. This is frustrating and time consuming

09-25-2019, 03:58 PM	#4
jrmmes Junior Member Join Date: Sep 2019 Posts: 2	Hi. I have been in contact with DisplayLink and they should be pushing a new driver eventually to hopefully patch this problem. From what I have found with my testing it is only a 13" 2019 Mac Book Pro problem and not a Mojave issue. To get it to work as intended I have found that if you do a SMC reset every time you plug the dock in and it should work fine until its disconnected again. Hope this helps.

10-07-2019, 08:23 AM	#6
Schrooten Junior Member Join Date: Jun 2018 Posts: 9	I am having the same issue. I upgraded my macbook pro 15" 2017 this weekend to OSX Catalina GoldMaster and the newest DisplayLink beta driver. Using USB-A dock to USB-C Macbook. Mionitor stays black. I am using 'Disable Monitor' application to set my resolution, this program can see the monitor, set the resolution, but still it stays black (not active, going to sleep).

10-07-2019, 04:27 PM	#7
Quixventure Junior Member Join Date: Jul 2018 Posts: 4	Same issue with 5.2.1 and 5.2 on macOS Catalina. 2016 MacBook Pro (non-touchbar) and Dell D6000 with USB-C to USB-A adapter attached to a powered hub. The issue is fixed for me by uninstalling 5.2(.1) and reverting to 5.1.1 With the old 5.1.1 driver I have both screens available and working the same as it did in Mojave. Tried lots of things with 5.2 and 5.2.1 to no avail.

10-08-2019, 03:59 PM	#8
ruby Junior Member Join Date: Oct 2019 Posts: 1	I am having the same issue on my Dell 2400: the system sees the monitor--the dock even moves to that window--however, the screen stays black.