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Old 08-08-2019, 10:00 PM   #1
MikeKor
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I have tried all different combination s and different driver downloads and I cannot get the DP to read as a screen at all. My brother has the exact same setup that I do but he is running Mac OS 10.14.3 and drive 5.1 and I'm running 10.14.6 and driver 5.2. This is frustrating and time consuming
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Old 09-25-2019, 03:58 PM   #2
jrmmes
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Hi. I have been in contact with DisplayLink and they should be pushing a new driver eventually to hopefully patch this problem. From what I have found with my testing it is only a 13" 2019 Mac Book Pro problem and not a Mojave issue. To get it to work as intended I have found that if you do a SMC reset every time you plug the dock in and it should work fine until its disconnected again. Hope this helps.
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Old 10-05-2019, 03:02 AM   #3
Mailman44
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Default MacBook Air 2013

Hi,

I got the monitor set up last night but today, besides the initial home screen flashing for 4 seconds when I plug it in it is not working today? Any ideas? Tried SMC reset, different USB A drive ... Reloaded the driver ... Nothing!
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Old 10-07-2019, 08:23 AM   #4
Schrooten
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I am having the same issue. I upgraded my macbook pro 15" 2017 this weekend to OSX Catalina GoldMaster and the newest DisplayLink beta driver. Using USB-A dock to USB-C Macbook.

Mionitor stays black. I am using 'Disable Monitor' application to set my resolution, this program can see the monitor, set the resolution, but still it stays black (not active, going to sleep).
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Old 10-07-2019, 04:27 PM   #5
Quixventure
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Same issue with 5.2.1 and 5.2 on macOS Catalina.

2016 MacBook Pro (non-touchbar) and Dell D6000 with USB-C to USB-A adapter attached to a powered hub.

The issue is fixed for me by uninstalling 5.2(.1) and reverting to 5.1.1

With the old 5.1.1 driver I have both screens available and working the same as it did in Mojave.

Tried lots of things with 5.2 and 5.2.1 to no avail.
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Old 10-08-2019, 07:02 AM   #6
Schrooten
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reversed to driver 5.1.1, My 4K monitor is now working, but the resolution is off. I can't see the dock, its somewhere below my monitor.. I guess I have to wait for the updated driver..
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Old 10-08-2019, 01:01 PM   #7
Schrooten
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Reversed to 5.0.1, now everything seems OK on Catalina
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Old 10-08-2019, 03:59 PM   #8
ruby
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I am having the same issue on my Dell 2400: the system sees the monitor--the dock even moves to that window--however, the screen stays black.
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Old 10-08-2019, 07:24 PM   #9
lspintzyk
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Hi.

First of all. There is new macOS DisplayLink 5.2.1 beta 2 driver. Please make sure to have it installed: https://www.displaylink.com/downloads/file?id=1433

Secondly, Can you please follow that instructions? Does any of them helps you?
https://support.displaylink.com/know...ing-permission
https://support.displaylink.com/know...lay-is-working
https://support.displaylink.com/know...-functionality


If you still have issues please gather diagnostic information and attach them in the post.
Please use our support tool:
https://www.displaylink.com/downloads/file?d=66

I would be grateful for output of terminal command:
sudo kextstat | grep DisplayLink
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Old 10-09-2019, 09:15 AM   #10
GlennBruy
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Tried it all, kext file stays unloaded.

Quote:
Originally Posted by lspintzyk View Post
I would be grateful for output of terminal command:
sudo kextstat | grep DisplayLink
42 0 0xffffff7f8275a000 0xb000 0xb000 com.displaylink.driver.DisplayLinkDriver (5.1 (40)) C66FE504-BB12-337C-906A-3A123E9A64B5 <41 13 6 5 3>
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