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#1 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Thank you.
Engineering is preparing a development build to see if ignoring the invalid checksum is enough for your monitor. We will probably enable that through a registry key to keep a DisplayPort compliant behaviour as standard. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#2 |
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Junior Member
Join Date: Aug 2019
Posts: 3
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Thank you for the follow-up and dedication to resolving the issue. Eagerly awaiting your reply.
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#3 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello flat_line,
I have a developement version of the software to share with you as preview. As this isn't public software, I am creating a private ticket to share this with you, along with instructions on how you can activate the workaround for invalid monitor information. Kind regards, Alban 16510
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#4 |
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Junior Member
Join Date: Aug 2019
Posts: 5
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Hello,
I am experiencing the same issue. Tried multiple cables and still stuck at 640x480. Can I also get a copy of the dev build? |
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#5 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello,
We need the logs (last link in my signature) to see if that's actually the same issue of monitor returning an erroneous checksum. That resolution is the only "safe" one, so any reading issue would lead to it. Development builds are not for general consumption because they are only designed and tested to validate a particular bug fix. It can be shared privately once we know it might be useful. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#6 |
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Junior Member
Join Date: Aug 2019
Posts: 5
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Support tool files attached.
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#7 |
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Junior Member
Join Date: Aug 2019
Posts: 5
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Alban,
Have you had time to review my posted support files? |
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