Black screen, 2019 MacBook Pro 13, dell d6000

lspintzyk · 10-08-2019, 07:24 PM

Hi.

First of all. There is new macOS DisplayLink 5.2.1 beta 2 driver. Please make sure to have it installed: https://www.displaylink.com/downloads/file?id=1433

Secondly, Can you please follow that instructions? Does any of them helps you?
https://support.displaylink.com/know...ing-permission
https://support.displaylink.com/know...lay-is-working
https://support.displaylink.com/know...-functionality

If you still have issues please gather diagnostic information and attach them in the post.
Please use our support tool:
https://www.displaylink.com/downloads/file?d=66

I would be grateful for output of terminal command:
sudo kextstat | grep DisplayLink

GlennBruy · 10-09-2019, 09:15 AM

Tried it all, kext file stays unloaded.

Quote:

Originally Posted by lspintzyk

I would be grateful for output of terminal command:
sudo kextstat | grep DisplayLink

42 0 0xffffff7f8275a000 0xb000 0xb000 com.displaylink.driver.DisplayLinkDriver (5.1 (40)) C66FE504-BB12-337C-906A-3A123E9A64B5 <41 13 6 5 3>

Schrooten · 10-09-2019, 12:08 PM

Updated driver to the new beta, black screen still the same.

monitor is detected, but goes to sleep 'no input detected'.

output kextstat:
42 0 0xffffff7f8276c000 0xc000 0xc000 com.displaylink.driver.DisplayLinkDriver (5.0 (31)) 4E4C9A34-2960-3AC0-8BB7-861686561DAB <41 13 6 5 3>

ran the information tool, see attachment for details/output.
\

Schrooten · 10-09-2019, 04:25 PM

I think I forgot one step. https://support.displaylink.com/know...r-only-one-mon

running the kextcache command in recovery mode. Have done that now, including installing the new version. Kextstat now displays:

174 0 0xffffff7f83de0000 0xb000 0xb000 com.displaylink.driver.DisplayLinkDriver (5.2 (48)) A3EFB07A-5F72-3214-8C15-5F645B87E0CF <114 13 6 5 3>

which says version 5.2 driver. Will be testing tomorrow when I'm back at work.

Schrooten · 10-10-2019, 05:57 AM

Everything works fine now :-)

Quixventure · 10-10-2019, 02:50 PM

Same here, all fixed. You need to do the uninstall, reboot to recovery, run the kext terminal command and then reboot and install the 5.2.1 beta 2 driver... Takes a few min but worked like a charm.

Note - The d6000 still wont work for me unless I use it with the USB-A adapter, but i suspect that's a Dell firmware and power management issue. I ALWAYS have my screens flash after about 5 min from when I first plug in the D6000. If I am using the USB-A adapter, it all comes back in a second or two, if I am using USB-C, it might come back, but generally the light on the Dell D6000 turns orange and it all just stops working. Switch to USB-A. all good again.

Ushersorbet · 10-21-2019, 11:48 PM

Could someone please advise? I have a macbook air 2018 the one with two usb c ports only. Im looking to connect to two external monitors.

I have read mixed things about the dell d6000 dock. Does someone know of this will allow to connect the macbook air to two screens?

Thank you so much in advance!

Quote:

Originally Posted by Quixventure

Same here, all fixed. You need to do the uninstall, reboot to recovery, run the kext terminal command and then reboot and install the 5.2.1 beta 2 driver... Takes a few min but worked like a charm.

Note - The d6000 still wont work for me unless I use it with the USB-A adapter, but i suspect that's a Dell firmware and power management issue. I ALWAYS have my screens flash after about 5 min from when I first plug in the D6000. If I am using the USB-A adapter, it all comes back in a second or two, if I am using USB-C, it might come back, but generally the light on the Dell D6000 turns orange and it all just stops working. Switch to USB-A. all good again.

RMOLeary · 10-14-2019, 03:17 PM

I am having similar problems and mine have not been resolved using any of the FAQ suggestions or suggestions in this forum post. I have a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) with Catalina installed. I am running an Elgato Thunderbold 2 dock, with three Samsung monitors attached, one via a Kensington DisplayLink. I have managed to get rid of the black screen on the DisplayLink monitor, but now all it does is mirror the main monitor. I cannot get it to run in extended mode, as it did before the Catalina upgrade.

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10-08-2019, 07:24 PM	#1
lspintzyk Member Join Date: Feb 2013 Posts: 65	Hi. First of all. There is new macOS DisplayLink 5.2.1 beta 2 driver. Please make sure to have it installed: https://www.displaylink.com/downloads/file?id=1433 Secondly, Can you please follow that instructions? Does any of them helps you? https://support.displaylink.com/know...ing-permission https://support.displaylink.com/know...lay-is-working https://support.displaylink.com/know...-functionality If you still have issues please gather diagnostic information and attach them in the post. Please use our support tool: https://www.displaylink.com/downloads/file?d=66 I would be grateful for output of terminal command: sudo kextstat \| grep DisplayLink

10-09-2019, 04:25 PM	#4
Schrooten Junior Member Join Date: Jun 2018 Posts: 9	I think I forgot one step. https://support.displaylink.com/know...r-only-one-mon running the kextcache command in recovery mode. Have done that now, including installing the new version. Kextstat now displays: 174 0 0xffffff7f83de0000 0xb000 0xb000 com.displaylink.driver.DisplayLinkDriver (5.2 (48)) A3EFB07A-5F72-3214-8C15-5F645B87E0CF <114 13 6 5 3> which says version 5.2 driver. Will be testing tomorrow when I'm back at work.

10-10-2019, 05:57 AM	#5
Schrooten Junior Member Join Date: Jun 2018 Posts: 9	Everything works fine now :-)

10-10-2019, 02:50 PM	#6
Quixventure Junior Member Join Date: Jul 2018 Posts: 4	Same here, all fixed. You need to do the uninstall, reboot to recovery, run the kext terminal command and then reboot and install the 5.2.1 beta 2 driver... Takes a few min but worked like a charm. Note - The d6000 still wont work for me unless I use it with the USB-A adapter, but i suspect that's a Dell firmware and power management issue. I ALWAYS have my screens flash after about 5 min from when I first plug in the D6000. If I am using the USB-A adapter, it all comes back in a second or two, if I am using USB-C, it might come back, but generally the light on the Dell D6000 turns orange and it all just stops working. Switch to USB-A. all good again.

10-14-2019, 03:17 PM	#8
RMOLeary Junior Member Join Date: Oct 2019 Posts: 1	I am having similar problems and mine have not been resolved using any of the FAQ suggestions or suggestions in this forum post. I have a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) with Catalina installed. I am running an Elgato Thunderbold 2 dock, with three Samsung monitors attached, one via a Kensington DisplayLink. I have managed to get rid of the black screen on the DisplayLink monitor, but now all it does is mirror the main monitor. I cannot get it to run in extended mode, as it did before the Catalina upgrade.