Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 10-17-2019, 07:09 PM   #4
AlbanRampon
Senior Member
 
Join Date: Sep 2015
Posts: 1,685
Default

Hello,

The technical reason is visible in your USB View.
The device doesn't enumerate properly.
That phase is the device telling who it is, what it does. Unless Windows knows what it's talking to, it won't even call a driver as it can't know which device is applicable to that device.

I suggest you check the cable on the device side, and, if the device looks like it is starting/restarting, this is a sign it doesn't get enough energy from your USB port. Using an externally powered USB hub, or a USB Y-cable to use energy from 2 ports (or 1 port and a power adapter/bank), would solve the problem.
If that doesn't, then I am afraid I can only advise you to contact the manufacturer, AOC, to discuss hardware support.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:22 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2026, vBulletin Solutions, Inc.