User-mode Driver Crash - Event ID 10111

[tannum99]

I have long suffered with this issue for years, time to speak up !!!

DisplayLink device is Toshiba Dynadock PA3927A-1PRP.
Computer Intel i7, 16 GB RAM, so computer power is not an issue

OS is Win10Pro x64 fully updated

Don't suggest any of these I have already tried it ! ....
Replace Dynadock
Multiple versions of driver from 8.1 to latest 9.3 M1, plus Windows Update driver
Update Firmware
Different computer
Format/clean install Windows
New USB cables, new monitor cables
Adapter HDMI port to VGA
Reset factory defaults several times
Replaced all connected peripherals 2 monitors, mouse, kb, webcam, speakers

If I connect all peripherals direct to computer, no issues

[Schlaubstar]

Yesterday Lenovo released a new firmware for the USB -C Hybrid dock, wich can be found here:

https://pcsupport.lenovo.com/us/en/downloads/DS504448

The changelog sounds promising as I have connected the external Displays via a DP to DVI Adapter:

Cypress FW:
[V0.2.68] 2019/11/13
1. Fixed external monitor attached on dock no display or light up slowly if connected through DP to DVI dongle(lenovo PN43N9159).
2. Optimize LED breathe more smoothly.

Billboard:
[BB R38] 2020/01/13
1. Fixed external monitor attached on dock no display or light up slowly if connected through DP to DVI dongle(lenovo PN43N9159).

VIA HUB :
[Hub1 5543, Hub2 5544 ] 2020/1/3
1. Fixed external monitor attached on dock no display or light up slowly if connected through DP to DVI dongle(lenovo PN43N9159).
2. Fixed USB2 doesn’t functional intermittently when work with ThinkPad X280.
3. Fixed USB hub FW update failure while full loading when work with ThinkPad T480.

[tannum99]

I've done some more work on this....
Not a fix, but a workaround

Went to Toshiba/Dynadock downloads for Toshiba drivers for PA3927A-1PRP

https://support.dynabook.com/support...ext=1200014770

Latest driver there is 8.2 dated June 2017

Unplugged Dynadock
Removed current driver 9.3 M1
Reboot
Install Toshiba/Dynadock ver 8.2 driver
Connect Dynadock
Works and stable !!!!

But .....
Windows update updated the driver to 9.2
and issues returned

Removed 9.2 driver
Re-Installed Toshiba/Dynadock 8.2
Now stable again

So then prevented Windows driver updates :

Control Panel.
System and Security.
Click System.
Click Advanced system settings from the left sidebar.
Select the Hardware tab.
Press the Device Installation Settings button.
Choose No, and then press the Save Changes button.

So now driver 8.2 is locked in and stable
Not a fix, but a workaround with a driver almost 3 years old

I believe this clearly demonstrates a driver issue
Toshiba / Dynadock / Displaylink
Please investigate why drivers later than 8.2 are failing

UPDATE:
Now stable 10 days with Toshiba driver version 8.2
Compared to previously crashing multiple times a day

Toshiba / Dynadock / Displaylink please respond

[jshrvs]

Brand new HP Spectre x360 with Plugable UD-ULTC4K docking station.

Running Windows 10 with most recent 9.3M1 DL driver. Only have two monitors connected via DP -> HDMI, Ethernet, and USB-C to host.

The docking station drivers are crashing multiple times a day with even ID 10110 and 10111, sometimes even crashing my laptop.

These DisplayLink docking stations and drivers are quite disappointing compared to those I have owned in the past.

Any solution yet, or are the DisplayLink and the manufacturers still pointing fingers at eacho other and/or ignoring the issue?

[smp]

Hello! Same issue, noticed that freezing begins randomly and in case sound notifications.

Windows 10x64 1909
Driver Version: 9.3.3147.0
Connected devices: usb mouse

Chronology in eventlogs:
3. Error 10111:

-UmdfDeviceOffline

LifetimeId {fa5798d2-d864-4055-bc6a-22a01d37435d}

FriendlyName PHILIPS 241B7QUPEB

Location 0000.0014.0000.022.004.000.000.000.000

InstanceId USB\VID_17E9&PID_4307&MI_00\7&27FEC63F&1&0000 (VideoCard - Displaylink USB Device)

RestartCount 5

2. Error 10111:

- UmdfDeviceOffline

FriendlyName PHILIPS 241B7QUPEB

Location 0000.0014.0000.022.004.000.000.000.000

InstanceId USB\VID_17E9&PID_4307&MI_01\7&27FEC63F&1&0001

RestartCount 5

1. Error 10110:

-UMDFHostProblem

Problem 8

DetectedBy 2

ActiveOperation 0

ExitCode 1879048193

Message 0

Status 4294967295

Logs in attachments

[matthew.freeth]

hi folks,

We're seeing the same issue using HP equipment (0000's of devices). In particular -> https://www.displaylink.org/forum/sh...7&postcount=19

Has anyone had any 'luck' with this?

- Drivers/firmware are all up-to-date, using latest DisplayLink (9.4.x)
- Issue occurs on multiple devices, so not a faulty unit
- Issue comes in 'waves' (nothing ... then several times)

I see the event ID errors as others do.

Issue is "worse" when using a Logitech BRIO camera (again, we have many of these - all are affected, and the firmware is up-to-date) during conf calls (Teams for example).

Seems to be when the docking station is 'pushed' that something fails, and it crashes/reboots.

[JakubDabrowski]

Hello Matthew,

Thank you for informing us about it.

May you please gather the log files by following the third link in my signature? We would like to analyze them as we are lacking enough information from our users and for now we were not able to reproduce the issue in our office.

Thank you for your further feedback!

Best regards,
Jakub

[matthew.freeth]

Thanks Jakub, I've emailed you the details separately (thanks for the quick response to my email!

We can easily reproduce the issue our-side. Let me know if you need help?

-Matt