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Old 10-23-2019, 03:49 PM   #4
AlbanRampon
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Join Date: Sep 2015
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Hello Mike,

If I'm not mistaken you are using a 2.4GHz mouse and keyboard.
I'd advise keeping the receiver (USB dongle) away from a USB3 cable or port as USB3/2.4GHz are known to be able to interfere with each other.

But I can't tell you what lead to your issue. We do not capture USB packets: even if it was possible, it would be privacy intrusive and consume your hard drive space (video, Ethernet and audio packets).

I have asked engineering if they could link the signature of the state, to potential reasons leading to it.

Kind regards,
Alban
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Alban Rampon
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